virtual assistant
DPA SERVICES
Total years of experience :2 years, 3 Months
Responsible for taking in calls, answering inquires by customers regarding their accounts and technical inquiries and required to retain customers who are dissatisfied and upsell the company's value to them.
Responsible for re-engaging with former customers who have discontinued services, persuading them to reconsider through personalized communication and tailored promotions. Having the ability to understand customer's reasons for discontinuing and address their concerns effectively, while also showcasing the benefits of continuing the services under promotional offers. Successful in rekindling relationships, driving customer satisfaction, and contributing to revenue growth through winback initiatives.
The responsibilities included are understanding customers' wireless needs and preferences, guiding them through the company's product offerings, plans, and promotions. Equipped with the ability to provide personalized recommendations, address inquiries, and offer solutions that best fit customers' lifestyles and budgets. Proficient in explaining features, benefits, and advantages of the company's products and services, ultimately driving sales and fostering customer satisfaction. Additionally, highly commited to staying updated on industry trends, technology advancements, and company's offerings to provide exceptional service and support.
I have successfully finished 1 major application that was used in a convention by a company who I was interning for.