Manager - Sales Support & Services
Oriflame Lanka (Pvt) Ltd
Total years of experience :15 years, 4 Months
Manager-in-charge of Sales Support, Printing, Customer Service, Distribution and Warehouse. Handling a team of 25 employees with 4 direct reporting subordinates. Managing a US$300K, 360 degree Budget to achieve a US$3.5mil Revenue with profitability. Create, Coordinate Communication & Execute all Sales Actions and Perform overall Analysis. Involved in Annual and Monthly Corporate Target planning.
Manage daily activities of the operational sales support function. Oversees workflow of all business processing including preparation of reports, charts, and other statistics to support and direct the sales department & the Regional Marketing Team. Monitoring & Analysis of the Sales patterns and develop Sales Actions accordingly. Assists with budget management to ensure expenses meet target goals. Assistance in the hiring process. Handling and resolving more complex customer requests or complaints. Develop and implement promotional events and interacts with external dealers to increase sales volume. Immediate Manager for the Customer Service, Distribution as well,
Managed an Independent Sales force of 1000 in Western and Southern Provinces of Sri Lanka generating monthly sales of US$35000 with a sustainable independent sales force growth for 8months consecutively. Coach and Train the Independent Team Leaders on using Oriflame products and on how to grow their MLM
business.
Provision of accurate and professional advice and information to the client’s of Irwin Mitchell Solicitors, UK in relation to their motor claims, via telephone, letters, fax and emails, Accurately carry out verification processes as required with a strict maintenance of SLAs’ associated with quality and professionalism. Steering Committee Member and Trainer, of Lean and 5S Deployment team.
Achievements : Won the Team Gold award for Honouring performance in Leadership and Achievement of Excellence in Quality Deployment at the Group Quality Systems Annual Awards 2008.
Responsibilities: Handling roaming complaints received via International Roaming Center with regard to both in-bound and out-bound roaming customers and coordinating with respective cross functional teams at Dialog Telekom to provide resolutions on par with the key performance indicator which is 90% complaints resolved within 24 hours. Provision of accurate advice and information to Dialog Telekom’s International roaming customer base in relation to International roaming products and services either via face to face meetings, International roaming hotline, e-mail and fax. In addition, I have conducted Induction training sessions on International Roaming products and services.
Highest Achieving Student - Diploma of Business (1st year), Semester 01, 2010