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Christ King Tuliao, Customer Experience Agent

Christ King Tuliao

Customer Experience Agent·Alorica Teleservices, Inc.

United Arab Emirates

Bachelor's degree, Computer Studies And Technology

Work experience

Total years of experience: 16 years, 3 months

Customer Experience Agent

February 2021 - Present

Alorica Teleservices, Inc.

Quezon City, Philippines

February 2021 - Present

•
Sales & Upselling: Identified strategic customer needs during live support interactions, successfully pitching and
upselling upgraded packages to drive overall account value.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Advisor II – Customer Service

January 2017 - February 2021

Concentrix CVG

Quezon City, Philippines

January 2017 - February 2021

•
End-to-End Itinerary Resolution: Managed high-volume, multi-vertical travel queries, seamlessly resolving
complex passenger issues involving linked flight bookings, hotel stays, and pre-booked airport taxi services.
Managed end-to-end itinerary modifications, flight delays, hotel overbookings, and ground logistics for global
travelers. process
modifications, flight cancellations, luggage claims, and alternative routings under high-pressure scenarios.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Associate

March 2010 - December 2016

Cyber

Angeles City, Philippines

March 2010 - December 2016

•
Account Optimization & Retention: Evaluated customer profiles during live interactions to recommend targeted
plan upgrades, product warranties, or supplementary features, consistently driving account retention value.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Education

Systems Technology Institute

January 2009

January 2009

Bachelor's degree, Computer Studies And Technology

Philippines

Skills

CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ESCALATION MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
GROUND TRANSPORTATION
Intermediate
GROUND TRANSPORTATION
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MOBILE DEVICE TROUBLESHOOTING
Intermediate
MOBILE DEVICE TROUBLESHOOTING
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
TRAVEL ARRANGEMENTS
Intermediate
TRAVEL ARRANGEMENTS
Intermediate

Languages

English

Expert

Hobbies and interests

Hobbies: Reading non-fiction, exploring new software, and studying regional consumer cultures.

​Elite CX professional with 10+ years driving operational excellence for Fortune 500 brands. Winner of Top Performer of the Year, Concentrix Top Performer, and Alorica’s Highest CSAT awards. Proven track record maintaining 95%+ CSAT, reducing supervisor escalations by 15%, and beating sales targets. Highly reliable contributor with Perfect Attendance awards for strict SLA adherence.