Reservation Agent
Hilton Dubai Creek
Total des années d'expérience :12 years, 10 Mois
• Greet and welcome guests using their name wherever possible.
• Escort the guest to their allocated tables and pull out the chairs for ladies.
• Answer telephone and made reservations.
• Manage reservations and cancellations as per restaurant standards.
• Work with manager to plan and organize parties and special request of the guest.
• Answer customer questions in a professional manner through phone, emails and personal.
• Responsible for communicating special information/requests to co-workers and maintain effective communication with all departments.
• Responsible in making the presentation (Power Point) in our outlet for our monthly communication meeting and departmental training.
• Thank the guest upon departure and checked if everything was wonderful
Guide and accompany patrons to their tables.
Present menus to patrons and respond questions regarding menu items.
Serve food and beverages to patrons.
Check regularly with customers to make sure that they are enjoying their meals and take action to resolve any complaints.
Explain how a variety of menu items are prepared, describing constituents and cooking methods.
Take dishes and glasses away from tables and counters, and transfer them to kitchen.
Established the inventory of training needs.
Scheduled staff training.
Realized training’s assessment to enlighten training carried.
Undertook resume’s selection and job interviews with candidates.
Synthesized staff appraisal to establish promotions.
Established the planning of annual leave.
Ensured timely delivery of tools and support materials.
Performed general office duties efficiently and effectively contributing to overall operational excellence
Managed records keeping and of office work, shredding of discarded documents
Arranged appointments for key staff facilitating communication of arrangements efficiently to all parties’ satisfaction.
Established the inventory of training needs
Realized training’s assessment to enlighten training carried
Undertook resume’s selection and job interviews with candidates.
Synthesized staff appraisal to establish promotions.
Masters in Human Resources Management
University of Buea, Buea - Cameroon Bachelor of Sciences in Sociology and Anthropology October 2005