Christelle Zeidan

• Monitor and supervise the activities and the projects of the department: B2B support renewals, support contracts, installation projects, subcontracting deals, spare parts orders, support tenders.
• Maintenance support contracts:
Negotiate contracts with vendors and entities and keep track on renewal dates
Negotiate service contracts terms, prices, SLA’s & coverage periods
• Project management: Oversee support projects to ensure the desired result is achieved, the most efficient resources are used and the different interests involved are satisfied.
• Oversee and supervise the logistics and financials of the department’s activities and projects.
• Prepare all the needed for Support Tenders submissions.
• Prepare and maintain periodical billing reports recap of the department’s activities and projects.

• Lead presales activities for support services, maintenance contracts, implementation projects, subcontracting opportunities, and spare parts business across the Near East and Africa region.
• Analyze customer requirements and design tailored service and support solutions aligned with operational and business objectives.
• Prepare technical and commercial proposals, quotations, service contracts, Statements of Work (SOWs), and customer presentations.
• Manage the full lifecycle of support contracts, including renewals, pricing strategies, SLA definition, coverage planning, contract negotiations, and customer retention initiatives.
• Coordinate with vendors, partners, sales teams, and technical teams to develop competitive and compliant service offerings.
• Prepare and manage responses to RFPs, RFQs, and public and private sector support tenders.
• Lead project coordination and service delivery activities to ensure projects are completed on time, within scope, and within budget.
• Monitor project execution, resource allocation, logistics, operational performance, and customer satisfaction.
• Manage vendor relationships, negotiate contract terms, pricing structures, support coverage, and service commitments.
• Prepare financial analyses, profitability assessments, billing reports, forecasts, and management dashboards.
• Act as the primary point of coordination between customers, management, technical teams, vendors, and external stakeholders.
• Contribute to business growth through proactive account management, contract renewals, and customer relationship development.

Financial Analyst responsibilities:
• Prepare feasibility studies, financial status Reports.
•Analyze financial information to produce forecasts of business, industry, and economic conditions for use in making investment decisions.
•Assemble spreadsheets and draw charts and graphs used to illustrate technical reports, using computer.
•Interpret data affecting investment, such as price, yield, stability, future trends in investment risks, and economic influences.
•Prepare plans of action for investment based on financial analysis.
•Track financial status by monitoring variances from plan.
•Present oral and written reports on findings.
•Assist in recommendation for investments and investment timing to companies.
•Provide information to management by assembling and summarizing data; preparing reports; making presentations of findings, analysis, and recommendations.
•Prepare financial models.
•Prepare business plans.

Business Analyst responsibilities:
•Prepare and implement detailed action Plan and conduct researches.
•Work with the project manager to ensure the successful development and implementation of project schedules; and addressed problem areas upon occurrences.
•Prepare and review detailed studies and managerial reports within tight deadline.
•Manage successful relationships with sub-contracted consultants, and served as a point of contact from project initiation to project completion.
•Facilitate on-time and efficient completion of projects, prepare correspondences and Minutes of Meetings.
•Participate in the company trimester meetings dedicated to propose and revise service line objectives, SWOT analysis, marketing tools, and related budgets.
•Accurately translate studies, correspondence, and marketing materials as required.
•Track and continuously update all deliverables throughout the project via daily status entries and control.

• Conducted feasibility studies, financial analyses, and investment evaluations to support strategic decision-making.
• Developed financial models, forecasts, business plans, and investment reports for a diverse portfolio of projects.
• Analyzed market trends, investment opportunities, project risks, and financial performance indicators.
• Prepared executive reports and presentations summarizing financial performance and strategic recommendations.
• Collaborated with project managers and consultants to monitor project schedules, milestones, budgets, and risk factors.
• Participated in strategic planning sessions and supported budgeting, forecasting, and performance management initiatives.
• Coordinated project deliverables and maintained strong relationships with stakeholders, consultants, and investors.
Key Projects
Sierra Leone Power Plant • Electricity Power Plant Projects • Strategic Management & Audit Implementation Consortium
• Port Ghaleb Resort - Egypt • Bakery Franchise Development • Shopping Mall Development Projects • Environmental Projects in Lebanon, KSA, and Syria • Tire & Rubber Recycling Plants • Commercial and Residential Real Estate Projects •Hotel and Mall Opening Projects

•Control of deal Entries on the system.
•Reconciliation with accounting and correspondents.
•Checking client commissions rates on transactions.
•General customer support via (email and phone).
•Daily reporting to the client.
•Working with in-house developed software (ICBS) and other in-house applications, providing support to end users, both internal and external.
•Coordinating with various Departments.
•Maintaining records of specific details relating to the customer complaints, inquiries, feedbacks, customer transactions and interactions.
•Managing and improving the operational processes, policies, and systems in support of the company mission.
•Supervising overall financial and operational management, systems, controls and planning with the department general manager.
•Contributing to long and short-term organizational planning which includes, initiatives geared for operational excellence.
•Knowledge about financial market.

• Managed and recorded treasury and financial market transactions using internal and external systems.
• Monitored commission structures and ensured accurate processing of financial transactions.
• Prepared daily operational and management reports.
• Provided customer and user support for banking and financial applications, including ICBS.
• Maintained records of customer inquiries, feedback, and operational issues.
• Supported process improvement initiatives to enhance operational efficiency and compliance.
• Worked closely with management teams to support planning, reporting, and operational activities.
• Developed strong knowledge of financial markets, treasury operations, and banking systems.

•General Entries, Invoicing, Purchase Entries, Treasury (Banks & Cash).
•Follow up and obtain the necessary approvals for all invoices of services/contracts.
•Support payment voucher (supplier invoice, supplier statement and statement of the company).
•Reconcile supplier’s statement on a monthly basis.
•Obtain bank statement and reconcile cleared checks.
•Review and spot check the currency exchange rates in all outlets.
•Maintains the accounts receivables filing system.
•Follow up overdue accounts.
•Prepare accruals and prepayments on monthly bases.

• Managed accounting activities for Murex Liban, Murex Paris, Murex Systems, and Murex Services.
• Performed general ledger management, invoicing, treasury operations, and financial reconciliations.
• Processed supplier payments and maintained accurate financial records.
• Reconciled supplier accounts and bank statements on a monthly basis.
• Managed accounts receivable and monitored overdue accounts.
• Prepared monthly accruals and prepayments.
• Verified currency exchange rates and supported financial reporting activities.

- Customer Support ( Money Transfer)
- Exchange.

Teller
customer service
credit officer