Christian Daryll Tanseco

• Serve as the primary liaison between brokers, clients, and underwriters in processing
insurance applications, renewals, amendments, and cancellations.
• Assess risks and determine reinsurance requirements by reviewing client background
information and vessel details.
• Draft and prepare insurance quotations by assessing appropriate premiums, terms, and
policy conditions for underwriter review and approval.
• Manage submissions and enquiries, allocating them to appropriate handlers and
monitoring progress until completion.
• Review application and policy documents including insurance policies, forms, client
details, survey reports, and supporting documents for completeness and compliance.
• Conduct KYI and UBO reviews to ensure compliance with internal and regulatory
standards.
• Monitor compliance per vessel to confirm clients and vessels are not under international
sanctions.
• Handle multiple account inboxes and phone lines, responding promptly to broker and
client requests.
• Provide customer service support, maintaining professionalism and empathy when
addressing delays or client concerns.
• Coordinate with Flag Authorities worldwide to verify Blue Cards and confirm the
authenticity of vessel registrations.
• Manage and update distribution lists for circulars and announcements, ensuring
accurate and current contact information.
• Oversee Risk Bulletin Management, distributing Club circulars and updates to clients,
brokers, and re-insurers.
• Maintain and update quote templates, policy document templates (endorsements, blue
cards, etc.) to ensure alignment with Club standards.
• Independently resolve most in-house software and hardware issues (including but not
limited to: Teams, Outlook, OneDrive, laptops, monitors, and peripherals), escalating
only complex cases when necessary.
• Manage hardware inventory and assist in system-related maintenance.
• Filter and monitor incoming emails to safeguard against spam and suspicious content.
• Train new joiners, providing guidance on internal procedures, systems, and
documentation standards.
• Build and maintain professional relationships with brokers and clients to strengthen
partnerships and business retention.
• Follow up on outstanding premiums and ensure timely processing of payments.

• Managed a diverse portfolio of individual and corporate group medical insurance plans,
serving as a trusted advisor and agent.
• Consistently exceeded monthly sales targets of AED 150, 000 by effectively identifying
and capitalizing on new business opportunities.
• Developed and presented customized insurance proposals, offering clients a range of
options from basic to comprehensive international coverage.
• Tailored policy terms and benefits to align with specific client requirements and financial
considerations.
• Proactively managed the application process, following up with clients to ensure a
smooth and timely onboarding experience.
• Conducted detailed consultations to clearly explain policy benefits, exclusions, and
coverage details, ensuring full client understanding.
• Analyzed clients existing policies to identify gaps and present superior options, resulting
in increased client retention and policy upgrades.
• Cultivated new business by prospecting clients, assessing their financial profiles, and
evaluating their current health insurance coverage.
• Liaised with insurance providers, hospitals, and third-party administrators to facilitate
and expedite the claims approval process.

• Provided first-line technical support by diagnosing and resolving hardware and software
issues for end-users.
• Managed user accounts and permissions through Active Directory to ensure secure and
efficient system access.
• Monitored network and system alerts to proactively identify and report outages,
minimizing disruption to business operations.
• Prioritized and escalated complex technical issues to Level 2 support teams with
comprehensive documentation.
• Assisted end-users with password resets and authentication processes to restore
system access promptly.

• Delivered dedicated technical support for a wide range of Philips consumer electronics
products.
• Addressed customer inquiries via phone and email, providing accurate information on
product features, availability, and ticket status.
• Guided customers through systematic, step-by-step troubleshooting procedures to
resolve technical issues efficiently.
• Recognized by management for exceptional first-call resolution rates, successfully de
escalating situations and minimizing the need for follow-up contacts.
• Excelled in a service-driven environment, leveraging strong interpersonal skills to build
rapport with a diverse customer base.
• Identified opportunities to market and upsell relevant products and accessories,
enhancing customer value and driving revenue.