Software Engineer
Accenture
مجموع سنوات الخبرة :7 years, 4 أشهر
• Design, develop and implement analytics solution using Oracle Application Cloud Business Analytics modules including Essbase, BI Publisher and Integration.
• Develop dashboards, reports and analysis using Oracle Business Intelligence tools to provide business insights and improve dicision making.
• Conduct data analysis to identify trends, patterns and insight that improves business performance and drive business success.
• Collaborate with cross-functional teams to design and implement effective business solutions that meet client needs and expectation.
• Possess strong technical skills and problem-solving abilities to provide Innovative solutions.
• Querying data using SQL developer Tool
• Oracle Integration, adopt, connecting and Integrate various system and applications within the Oracle ecosystem.
• Proficient in generating comprehensive technical reports using BI Publisher and OTBI.
• Skilled in Formating reports with precision using eText, excel, RTF and Word Formats to meet specific requirements.
• Demonstratd expertise in creating various reports in ERP including: Payables, Invoices, Financial Progress Reports, Project Actual and Project Accrual Reports, Project Cost ane Budget Report, Purchase Order status Report.
• Debugged and modified software components to fix faults.
• Adapted to different languages and technologies based on project requirements.
• Provide virtual assistant to clients as a Python and a PHP programmer, deliver high-quality solutions for various projects and task.
• Developed and maintained python scripts and PHP applications to automate repetitive task, streamline workflows, and enchance productivity.
• Assisted clients with troubleshooting, debugging and optimizing existing python and php codebase to improve performance and scalability.
• Collaborated closely with clients to understand project requirements, provide technical guidance and deliver tailored solutions that met their specific needs.
• Demonstrated strong communication skills in remote environments, effectively conveying technical concepts and solutions to clients through email, chat and video conferencing platforms.
• Managed project timelines, priorities, and deliverables independently, ensuring timely completion of task and projects to meet client expectations.
• Provided Technical Support: Assisted over 1000 users with hardware, software, and network issues, ensuring minimal downtime and efficient resolution of technical problems.
• Network Management: Monitored and maintained the company's network infrastructure, including troubleshooting connectivity issues and configuring network devices.
• System Maintenance: Conducted regular system updates, patches, and backups to ensure data integrity and security.
• System Monitoring and Maintenance: Monitored system performance and network health, proactively addressing potential issues to prevent downtime and ensure optimal functionality.
• Software Deployment and Updates: Managed software installation, configuration, and updates across the organization, ensuring all systems were up-to-date and secure.
• Equipment Management: Oversaw the procurement, setup, and inventory management of IT equipment, including desktops, laptops, and mobile devices.
• Security Administration: Implemented and enforced security protocols, including setting up firewalls, antivirus software, and user access controls to protect against data breaches.
• Collaboration with Vendors: Coordinated with external vendors for hardware repairs, software licensing, and procurement, ensuring cost-effective and timely solutions.
• Project Participation: Played a key role in the rollout of a company-wide VoIP system, providing technical expertise and user support during the transition.
• Coordinated with offshore rigs, supply vessels and shore-based personnel to ensure timely delivery of materials and equipment.
• Managed inventory of materials, tools, and equipment in a remote offshore environment .
• Conducted regular inspection of equipment to ensure compliance with safety regulations.
• Monitored and tracked shipment progress and communicated any delays to party involving.
• Maintained accurate inventory records and manage stocks levels to avoid stockouts.
• Prepared and submitted reports relates to inventory and logistics activities.
• Forecasted annual budget and revenue, tracking actual progress using SAP and Microsoft Excel.
• Used SAP and scheduling system to production and maintain materials levels.
• Enabled effective stocks management by recording all materials movement in SAP.
• Analyzed and understood business requirements, translating into functional ABAP solutions.
• Maintained and updated existing ABAP codebfor accuracy and efficiency.
• Collaborated with cross-functional development teams to raise technical standards for ongoing projects.
• Technical Support: Provided first and second-level technical support to end-users, resolving issues promptly and efficiently, ensuring high customer satisfaction.
• Operating System Expertise: Demonstrated proficiency in troubleshooting and resolving issues related to Windows 10/11 and macOS.
• SLA Compliance: Ensured all support tickets were resolved within the company's approved Service Level Agreement (SLA), maintaining high service standards.
• Hardware and Software Management: Installed, configured, and troubleshooted hardware, software, and network printers, ensuring optimal performance.
• Network Maintenance: Assisted in maintaining both wired LAN and wireless networks, ensuring their optimal performance and security.
• Application Support: Provided support for business applications such as MS Office 365, Adobe, MS Teams, MS OneDrive, and antivirus software, ensuring seamless user experience.
• SCCM Management: Managed Microsoft System Center Configuration Manager (SCCM) for efficient software deployment and updates.
• Resource Management: Ensured IT resources were appropriately available, utilized, and stored in adherence to company policies.
• Procedures and Protocols Implementation: Implemented and maintained relevant procedures and protocols to ensure efficient technical support operations.
• Reporting: Generated reports documenting support activities, trends, and recommendations, providing valuable insights for continuous improvement.
• Task Prioritization: Effectively multitasked and prioritized tasks based on urgency and importance, ensuring efficient workflow.
• Client Relations: Maintained excellent service rapport with clients, ensuring high levels of customer satisfaction.
• Additional Responsibilities: Fulfilled any other duties as assigned by the Technical Support Manager or Management, contributing to the overall success of the IT support team.