Senior Customer Service Executive
AXA INSURANCE
مجموع سنوات الخبرة :15 years, 0 أشهر
Answer all calls and deals with all walk in customers in a professional, consistent manner and to provide high level of Customer Service.
Providing the customer with accurate information as per the company guidelines of all products.
Gather correct and accurate information in order to provide customers with new quotations and changes to their policies including renewals.
Promote the companies personal lines product.
Underwrite (rate, accept, decline, and issue new policies and renewals) for all personal lines product within delegated authority limit and in accordance with the criteria laid down in approved underwriting manual and management instruction.
Identify and refer all risk outside personal authority limit to the relevant manager.
Provide support to colleagues within the call center as well as to the other areas of the personal lines department to alleviate short term resource issues and ensure smooth service to the customer.
Perform any other related duties as required to support the personal line operation.
Greet customers, complete necessary rental and parking information, disclose rates, terms and conditions and obtain customer signature while using effective sales techniques to encourage customers to utilize service options.
In charge of completing all rental paperwork’s like rental agreement, Non-Revenue transfers, uploading customer’s information to Dubai Police folders, exchanges, and reservation in accordance with Hertz procedure and policies.
Liaising with various Hertz department such as distribution, delivery and collection.
Action overdues daily and ensure follow up is in accordance with correct Hertz procedure.
Process online car rental bookings and providing them excellent services upon their arrival in airport.
Answer calls and emails according to Hertz policy.
Emphasize selling and revenue maximizing on core products such as collision damage, waiver and upsells.
Effectively operating RentPro system.
Responsible for the verification of the authenticity of drivers licenses and manage cash or credit card payments.
In charge of detailed checking of the vehicle including the computing of mileage fees and damages in order to prepare the final bill.
Responsible for addressing customer’s needs, questions and dealing with complains.
Balance money in counter drawers, retrieve amount of money collected during shift, complete deposit money and place money in safe box.
Enter and maintain information in location logs.
Perform related responsibilities as assigned or required
First point of contact of customers in providing information about products and after sales services.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim,
investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
In charge of managing all aspects of a restaurant’s operation in order to ensure that TIM HORTON’s standards around people, product, cleanliness and an exceptional guest experience are fulfilled. I am also in charge of sustaining, directing, and increasing sales growth and profit levels.
People Management: assist in the recruitment of new team members, training and developing existing team members and motivating and encouraging a team to achieve targets
Provides ongoing performance feedback, conducts and records regular performance reviews.
Assist the Restaurant Manager in building the restaurant’s “bench strength” by identifying and developing high potential employee’s progression to the next level.
Communicates with all shifts on day to day operations and critical areas of focus.
Assist with establishing and enforcing proper security procedures to reduce team member theft and ensure employee and guest safety.
Financial Management: assist the restaurant manager in planning and working to budgets maximizing profits and achieving sales and transaction targets including control of food/ paper / labor cost in the restaurants.
Operational Management: assist with ordering of supplies and overall building maintenance and cleanliness.
Displays knowledge of and works in compliance with applicable legislation including, food safety, health safety and employment standards
Able to enforce and comply with pre established Tim Horton’s operating procedures
Ensures high standards of guests experience are maintained.
Resolves guest complains and turns potentially negative situation into positive ones.
Assist Manager in running company- wide incentive programs.
Assist in maximizing team member coverage at all times, performs the role floor leadership and work as required in various areas during busy periods to maintain optimal guest service levels.
Manages team members scheduling to ensure adequate coverage on all shifts.
Understands the importance of supporting the manager and presents a unified front to all team members.
Deliver Easy Sales and Service
Process accurate and efficient sale and return transactions
Respond and resolve customer requests and concerns
Provide an inviting environment for the customers by maintaining a neat and clean area
Adhere to all company policies procedures and safety standards
Perform other related duties as assigned
Set up machines at the beginning of shift to ensure proper working order
Perform testing procedures to ensure that machines work optimally during the production procedures
Maintain and clean machines before and after each shift
Feed information to speed, shapes and sizes through the machine set up box.
Place parts in semi-automated machines
Calibrate machines at the beginning of each shift
Recalibrate machines at the end of each shift
Monitor machines during every procedure to ensure optimum running
Troubleshoot problems during machine operation
Ensure that regular and preventative maintenance procedures are carried out
Perform random tests to ensure accuracy and safety checks on every machines.
Ensure that machines are producing quality products by managing periodic checks on output
Ensure stocks of needed materials are ready and available at all times.
Provide relevant information regarding progress to supervisors
Gathering information for implementing the new project.
Collecting inputs from clients
Listing out the Documents and documenting the project details
Explaining the Project Plan to internal execution team
Submission of documents and creating Transmittal.
Sign-off from the customers with clear specifications of retention of Archives
Manual follow up with the clients internal team to get an expected schedule for all pending documents
Notifying the involved party for tacking appropriate action on the pending documents
Assembles documents for computer input, verifying accuracy of itemized charges,
account numbers, and total costs.
Handling irate and difficult customers.
Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
Assist in keeping the hotel clean and tidy, at all times
Deal with customer complaints in a professional manner
Initiate courtesy call after check-in to ensure guest is satisfied with
accommodations as well as offer any assistance.
Provide gracious and efficient telephone service as it relates to general PBX
services. Calls should be answered promptly and knowledgeably, always
ensuring complete and accurate information
Provide Concierge service - fluent knowledge of local restaurants, special events,
city attractions, and guest amenities