IT Service Support Supervisor / Mena BIT Program Delivery Team
DHL Express
Total years of experience :16 years, 3 Months
•KPI's Controller
•Project Manager (implementation, training and coaching)
•IT Hardware and Software Support
•Avaya Site Administration Support
•Server Support in windows 2003, 2008, 2012
•Maintaining XENAPP Citrix Servers 4.5 and 6.5
•Maintaining Basic Cisco Routers Configuration
•Maintaining Domains
•Maintaining GAD, Group policies
•Maintaining the Backup Server using HP data Protector Manager
•Helpdesk and Service now
•CRISP Control
•CBIT performance
•Sales and Ops Reports analysis
•Development using C# and SQL Server
•Training on Silverlight
•Training ASP.Net
•Using Visual Studio 2010 as IDE and .Net Framework 4.0
•Development using C# and SQL Server
•Using Visual Studio 2008 as IDE and .Net Framework 3.5
•Working on ERP System
• Responsible of training for new hired employees
• Responsible of handling customer’s inquiries and complaints.
• Controlling the Team work
• Focusing on customer satisfaction.
• Have always maintained an outstanding pro- active positive attitude.
• Computer assembly and maintenance
• Software Setup
• Networking setup
BS Computer Science
MIS