Team Leader
Orange - Egypt
Total years of experience :14 years, 6 Months
Leading, supervising & developing my team members on daily basis.
*Train, educate & brief the shop agents on daily basis on the new & existing products, offers &
system applications .
*Selling new products & services for existing & new customers to ensure their satisfaction.
*Accomplish the assigned delegated tasks on time.
*Responsible for the Shop condition to meet Orange quality standards.
*Supervising & assisting my team members in accomplishing their tasks on daily basis.
*Coordinate with different departments to align on achieving customer satisfaction,
*Responsible for the daily cash closing & reporting the proper paper work to the finance
department.
*Participate in enhancing & inventing new ways to motivate my team
members to meet their assigned targets .
*Meet my assigned KPI, s & targets all over the year.
2015 ).
*Interacting with store clients and taking their feedback on the goods and services provided by
the store.
*Registering consumer complaints and addressing all queries effectively and promptly.
*Forwarding all suggestions, complaints and other feedback to the retail manager.
*Upholding the objective of the company.
*Keeping a track of all products, sale trends and market trends to be able to interact with
customers better.
*Completing all tasks delegated by the supervising manager.
*Meeting all assigned targets.
*Be committed to the top management strategy of the company.
*Mobinil Customer service agent
, Faculty