Administrative Intern
Rainbow- SARL
Total years of experience :0 years, 4 Months
> Assist the general manager in daily operations
> Prepare quotations
> Draft e-mails
> Communicate and follow up with customers
As a Customer Service Agent at Global International Kuwait, I was the friendly face and helpful voice representing the company to our valued customers. My primary responsibility was to ensure that every interaction with our customers was positive and productive.
I handled a wide range of customer inquiries, feedback, and concerns through various channels, including phone calls, emails, and in-person interactions. Whether customers needed assistance with product information, order status, or resolving issues, I was there to provide prompt and accurate support.
In addition to addressing customer queries, I also played a vital role in processing orders, managing returns and exchanges, and coordinating with other departments to ensure timely resolution of customer issues. I maintained detailed records of customer interactions and feedback, providing valuable insights to improve our products and services continuously.
Overall, my time as a Customer Service Agent at Global International Kuwait was characterized by a dedication to excellence in customer care, a commitment to problem-solving, and a passion for fostering positive relationships with our customers.