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Christine Chikanya, SENIOR WAITER

Christine Chikanya

SENIOR WAITER·The Smokehouse,

United Arab Emirates

Diploma, Tourism and hospitality management

Work experience

Total years of experience: 4 years, 6 months

SENIOR WAITER

June 2024 - June 2026

The Smokehouse,

Harare, Zimbabwe •Hybrid

June 2024 - June 2026

Provided exceptional service with high standards and made
sure to remain positive in situations of any complaints.
Company industry:
Catering, Food Service, & Restaurant

CUSTOMER SERVICE ASSISTANT

August 2023 - May 2024

OWNEGA Travels,

Harare, Zimbabwe

August 2023 - May 2024

Assisted clients with travel inquiries, bookings, and travel-related
documentation.
Provided accurate information on flight schedules, travel
packages, and visa requirements.
Handled customer requests, changes, and complaints
professionally to ensure client satisfaction. reservations, payments, customer
Company industry:
Travel Agency

RECEPTIONIST

January 2022 - July 2023

Cresta Sprayview,

Harare, Zimbabwe

January 2022 - July 2023

Welcomed guests and provided professional front desk services in
a busy hotel environment.
Managed guest check-ins, check-outs, reservations, and room
inquiries efficiently.
Handled telephone, email, and in-person inquiries while
maintaining excellent customer service.
Company industry:
Hospitality & Accomodation

Education

Bulawayo Polytechnic

August 2025

August 2025

Diploma, Tourism and hospitality management

Zimbabwe

Skills

CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
ORDER PROCESSING
Intermediate
ORDER PROCESSING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
SANITATION
Intermediate
SANITATION
Intermediate

Languages

English

Expert