Reservations Supervisor
Al Khaleej Palace Hotel
Total years of experience :20 years, 10 Months
• Assists and supports the Front Office Manager in overall front office department’s
operations.
• Assists and attends to check-in and check-out concerns at the front desk.
• Attends to and handles guests’ special concerns and complains
• Over-all in-charge for hotel bookings / reservations made by direct bookers, travel
agents, and companies with corporate accounts.
• Checks and manages bookings of arrival guests especially those with special
requests such as airport transfers, marhaba service and the VIP guests with room
preferences.
• Manages and controls the entire group of hotels’ international online booking
systems by managing rates, hotel packages, room availabilities and close-out
dates.
• In-charge of following-up payments from arriving guests of Travel Agencies without
credit facilities.
• Consolidates and submits the summarized group of hotel’s sales monthly report to
the general manager.
• Responsible for submitting hotel statistics reports to Dubai Tourism (DTCM)
• Trained and relieves duties and responsibilities of the GM’s executive secretary once a
month every year.
• Attends to and handles guests’ concerns and complains.
• Handles guests’ inquiries and booking flight tickets and tours.
• Assists hotel’s VIP guests and makes sure that VIP amenities have been set in
place.
• Handles front desk operations such as checking-in guests and show rooms.
• Handles cashiering operations such as checking-out guests, creating folios, pre-
payments by guests/corporate accounts/travel agents, cashier closing.
• Assists the Reservations with bookings from online system, direct bookers, and
travel agents.
• Handles telephone operations such as answering, transferring and connecting calls.
• Responsible for doing in-house sales with various corporate accounts
• Meets with walk-in corporate account clients for bookings, discuss corporate
functions and assist in ocular inspections/show rooms
• Tasks include devising sales and marketing seasonal/holiday promos and packages
• In-charge with Room Sales computation of the monthly sales production report/GM’s
report, and other significant sales team report
• Assists Reservations in taking hotel bookings especially from corporate clients
• Assists the marketing team in creating inventive marketing collaterals
• Supports the Banquet Sales team in arranging deals and bookings for social events
and or corporate functions
• Solely controls the sales team in-house tasks such as give-away inventories,
Supplies and purchasing controls and technical equipments
• Active member of the Associate Care Community in charge of planning employee
outings and events
• Seminars attended : Guthrie-Jensen Creative Selling / Jan. 13, 2007 at Pan Pacific Hotel
Red Cross - First Aid and Basic Life Support Training /Jan. 31, 2007
Opera System Training / February 2007 at Pan Pacific Hotel
Butler Education with Master Butler Wayne Fitzharris and Allan Poon
April 10, 2007 at Pan Pacific Hotel Conference Room
• Accomplishments: Brainchild of Pan Pacific Father’s Day promo and collateral, entitled
“Jazz for Dad”
A team player in over-achieving the sales forecast/budget for the
first quarter of 2007
• Initially handled the task as the only PR and Events Assistant to market the company’s
events venue, the ‘Le Pavillon’.
• Tasks include reservations and attending client calls all around Metro Manila to market our
high end event venue.
• Communicates and was able to create rapport with different clientele from famous
public personalities to high-level officers from multi-national companies.
• With superb communication and writing skills, recently handled responsibility as assistant
editor for the Le Pavillon’s quarterly newsletter.
• Handles a number of the company’s commercial and office projects for lease.
• Accomplishments: Meeting an above target quota for the 2005 yearly income and
just recently met the target quota for 2006.
Composition of the Marketing Plan 2006 for the Le Pavillon consisting of
new marketing strategies and budget for the year 2006.
• Supports international-based clients with online procurements and aids them with their concerns on Godiva Inc.’s consumer skin care products.
• Collaborates with E-Commerce Accountant to monitor monthly sales income Handles all international and local customer communications tightspots.
• As E-Commerce’s sole customer service and marketing personnel, provided knowledge and skills in winning the company the IT Excellent Award by the Philippine Internet Commerce Society last December 30, 2003.
• Prompt attendance to all international clients’ concerns and orders, providing procurement convenience that led to 50% increase in e-commerce’s monthly sales.
• Seminars attended : Introduction to WiFi and Mobile Internet / 2004 at Hotel Intercontinental Manila
Ad Congress at Club John Hay, Baguio, Nov. 2003
- Diploma - Grades are from 87 to 95% - Awarded Chairperson’s List Certificate (2001 to 2002) for academic excellence. - Composed “ Marketing Plan for Fuze’s Comfort Feminine Napkin”, candidate for “Best Thesis of the Year” (2003)