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كريستوفر EL HAGE, Operations Manager

كريستوفر EL HAGE

Operations Manager·Site Technology LTD Co.

الإمارات العربية المتحدة

ماجستير, Electrical engineering option telecommunications Minor Management

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 8 أشهر

Operations Manager

مارس 2015 - حتى الآن

Site Technology LTD Co.

أبو ظبي، الإمارات العربية المتحدة

مارس 2015 - حتى الآن

-Prepare the Yearly reports for Sales Forecast and Order forecast and Invoicing forecast and GP forecast to be presented to the Chairman and the Board.
-Maintain a Clear vision for assuring the forecasts are met or Exceeded.
-Build and maintain a coherent team that fulfills the objectives of the business unit and the company.
-Establish a solid relationship with various vendors and suppliers in order to be able to cater for clients needs.
-Constantly monitor the KPI’s of the sales team and make sure that forecasted budgets are met.
-Make sure that the collection of the company ’s payments is done in a timely manner and as per budget.
-Maintain a High customer satisfaction by constantly sending CSAT surveys and making sure that the Client’s goals have been fulfilled.
-Determine annual unit and gross-profit plans by implementing marketing strategies;
analyzing trends and results.
-Establish sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new products.
-Implement national sales programs by developing field sales action plans.
-Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
-Maintain sales staff by recruiting, selecting, orienting, and training employees.
-Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
-Contribute to team effort by accomplishing related results as needed.
-Lead and Achieve Vendor audit (presentation and Documentation) to maintain vendor
Certifications and partnerships.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الإدارة

Sales Team Leader

يناير 2014 - مارس 2015

Site Technology LTD Co.

أبو ظبي، الإمارات العربية المتحدة

يناير 2014 - مارس 2015

-Determine annual unit and gross-profit plans by implementing marketing strategies;
analyzing trends and results.
-Establish sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new products.
-Implement national sales programs by developing field sales action plans.
-Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
-Establish and adjust selling prices by monitoring costs, competition, and supply and demand.
-Complete national sales operational requirements by scheduling and assigning employees; following up on work results.
-Maintain sales staff by recruiting, selecting, orienting, and training employees.
-Maintain national sales staff job results by counseling and disciplining employees;
planning, monitoring, and appraising job results.
-Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
-Contribute to team effort by accomplishing related results as needed.
-Maintain a healthy business relationship with principles
-Lead and Achieve Vendor audit (presentation and Documentation) to maintain vendor

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
المبيعات

Sales Engineer

أكتوبر 2011 - يناير 2014

Site Technology LTD Co.

أبو ظبي، الإمارات العربية المتحدة

أكتوبر 2011 - يناير 2014

- Work closely with the client to manage the technical strategy of the sales cycle in order to achieve revenue goals within the assigned territory
- Effective delivery of company's value proposition via technical presentations, product demonstrations and written or verbal communications.
- Respond to prospect's technical needs and objections in a timely manner.
- Report to the sales manager and provide update on sales and markets.
- Plan and execute sales calls which effectively articulate the firm's offerings and create customer interest.
- Establish contact with clients, consultants and contractors.
- Get the company's products & systems specified with the consultants.
- Prepare proposals to the clients' standard.
- Coordinate with principals.
- Maintain detailed sales and marketing trends.
- Identify business opportunities and work with customers to understand requirements.
- Generate and present proposals to customers.
- Provide concise and timely status reporting as required by Sales Manager.
- Learn about vendor's new technology and products.
- Hunt for projects, work on tenders and follow-up on submitted proposals.
- Achieve the sales target.
- Additional tasks as assigned from time to time.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
المبيعات

التعليم

University of Balamand

فبراير 2011

فبراير 2011

ماجستير، Electrical engineering option telecommunications Minor Management

لبنان

المعدل التراكمي (نسبة مئوية): 82.73%

المعدل التراكمي (نسبة مئوية): 82.73%

Master electrical engineering, with concentration in telecommunications with a minor in management.

Skills

Operation
Expert
Operation
Expert
Conflict Resolution
Expert
Conflict Resolution
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Managerial Experience
Expert
Managerial Experience
Expert
Routing ,WAN ,Business Development ,Customer Relationship Management (CRM) ,Project Management
Expert
Routing ,WAN ,Business Development ,Customer Relationship Management (CRM) ,Project Management
Expert
Key Account Development, Negotiation, Team Leadership, Customer Service, Customer Support
Expert
Key Account Development, Negotiation, Team Leadership, Customer Service, Customer Support
Expert
VoIP, Solution Selling ,Network Design, Integration ,Wireless ,Unified Communications
Intermediate
VoIP, Solution Selling ,Network Design, Integration ,Wireless ,Unified Communications
Intermediate
QAQC, TQM, and Strategic and Risk management
Intermediate
QAQC, TQM, and Strategic and Risk management
Intermediate
Sales Process ,Information Technology ,Customer Satisfaction ,Customer Retention ,Account Management
Expert
Sales Process ,Information Technology ,Customer Satisfaction ,Customer Retention ,Account Management
Expert
Sales Operations ,Security ,Cloud Computing ,IP ,Network Security ,Virtualization ,Wireless Networks
Expert
Sales Operations ,Security ,Cloud Computing ,IP ,Network Security ,Virtualization ,Wireless Networks
Expert
Operation
Expert
Operation
Expert
Conflict Resolution
Expert
Conflict Resolution
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Managerial Experience
Expert
Managerial Experience
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
الفرنسية
متوسط

التدريب و الشهادات

الشهادات
Business Value Practitioner Specialist
May 2016

التدريب
ISO 27001, ISO 20001, ISO 22301
Internal Auditor
Routing and Switching Solutions Specialist
Cisco Training
Data Center Networking Sales Specialist
Cisco Training
Cisco Advanced IP Communications Sales Specialist
Cisco Training
Apr 2014
Cisco Borderless Networks Sales Specialist
Cisco Training