Country Manager
THE One
Total years of experience :35 years, 8 Months
• Full accountability for financial, personnel, operational and logistic aspects of the business in Kuwait, reporting directly to the Dubai Head Office.
• Managed the business through the impacts of Covid 19 and back to positive growth.
• Completed a 2-year refit program of the portfolio in Kuwait.
• Established Online processes, delivering significant growth over the last 12 months
• Delivered significant improvements in operational standards, customer service performance, cost controls, logistics and availability levels
• Recognized for the most improved Great Place To Work team in the business.
• Coached and mentored the development of senior store managers
• Established and implemented Standard Operating Procedures within the stores across the group, coaching store managers to deliver these procedures.
• Key influence in developing and formatting the Group Operations Business Plan.
• Consultant on the operational plan for online delivery
• Delivered full store refit program
• Developed a fresh food value added convenience range.
• Tasked with turning around the loss-making business which was in a critical position and in a tough competitive market.
• Responsible for leading a team of 170 staff and 15 managers in a 108, 000 sq. ft store.
• Lead the store through a complete staffing restructure, stock reduction process and strategic repositioning of the business.
• Turned around the loss-making food service business, developing a format and strategy which lead to significant growth in both sales and profit.
• Developed and implemented a marketing plan to align the business and compete within the local marketplace, completing a turnaround of the business from loss to profit.
• Lead a team integrating the ‘Maintenance One’ Company, which had been purchased by Tesco, into Tesco Maintenance and managing the in-store technicians across Central and Northern Scotland
• Developed new working structures and processes for the in-store technicians, which improved coverage and utilization of the in-store technicians
• Developed new working schedules for the team which reduced weekend call out costs to third party operators by over 50% each month
• Managed the winter weather impacts across all Scotland and Northern England.
• Lead several new store developments, major refit projects and turned around several under-performing stores as a store manager
• Supported the development of Tesco Online, establishing operational process for delivery from stores.
• Played a significant role in the development of the City Center Metro format development in Scotland
• Carried out training and development roles, systems management, store management across all formats from city center metro stores to large hypermarket size stores and onto regional management roles.
• Key role in the development of fresh food standards across butchery, bakery, restaurants, fish, produce and delicatessen
• A lead coach in a key business leadership change program
Achieved Honors Award
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