Supervisor
Convergys Philippines Inc
Total years of experience :11 years, 6 Months
• Motivate employees through commendations and awards and encourage agents through positive communication and feedback.
• Maintain a safe, secure and productive environment for employees.
• Evaluate, coach and make an action plan to improve agent’s performance.
• Review agent’s performance and apply Root-Cause analysis to identify and address agent’s areas for improvement.
• Responsible in doing administrative task (Attendance, Daily punches for compensation, Leave, etc.) and ensure its accuracy.
• Understand performance variation and apply Root-Cause analysis to address low performance.
• Understand customer requirements to deliver prompt and professional solutions for customer inquiries via phone.
• Work within various teams to ensure outstanding customer service.
• Do inbound upsells to customers for new products or promotions that are relevant to their needs or preferences.
• Provide excellent customer service to improve business performance.
• Contribute ideas to resolve customer problems to improve productivity.
• Troubleshoot and perform preventive maintenance with equipment.
• Monitor and adjust production processes or equipment for quality and productivity through machine correlation.
• Help productivity and minimize man power through equipment innovation.
The university has partnership with different manufacturing companies in the Philippines because of it's advance teaching techniques and competitive graduates. Being one of the top 10 students in Electronics technology major is an honor.