Head of Supply and Purchase Logistics (Imports & Supply)
Safwan Trading & Contracting Co. K.S.C.C.
مجموع سنوات الخبرة :20 years, 2 أشهر
Manage inbound/outbound transport, transit storage and final storage, based on products handling information pharma, chemicals frozen- cold - ambient and dry within the assigned locations. Finalize and review INCO terms of Distributions Agreements with international suppliers (Pfizer/GSK/Merck/Novartis etc) and freight forwarders/vendor contracts based on quarterly or annual supply requirements. Manage KPI’s for team of 12 direct reports, weekly, monthly, and quarterly. PO management, inventory management, freight management, clearance & delivery process. Allocation of expenses/allowances related to final costing of products. Manage a turnover portfolio of over 80 million KWD.
Always assessing the financial risk that impact loss of revenue, adapting and updating the systems process’ to avoid and minimize all risks.
Keeping up to date on global processes within supply chain to avoid saturation and maximize shelf life and supply cycle. Maintain a buffer for growth and emergencies across all supply chain depts.
Set up of multiple third-party service providers and constant review of vendor negotiations to maximize bottom-line margins and savings. Daily floor management and health checks to track project budget, profitability of admin/finance and field operatives. Managing the contract with set processes and formally adapting to changes if required. Constant focus on delivery and reducing gaps for inefficiency, offer operational and logistical support for time-bound sensitive imports. Communicate progress reports to stakeholders.
Tracking of project operations safeguarding company policy and liabilities. Working constantly with IT Dept to develop efficient ways to process data and trends. Responsible for over 10 million KD Budget.
Seeking our major clients and forming working relationships with the premier buyers in our industry. Overseeing and managing a large team of Sales
Managers, typically spanning a wide geographical area, Identifying valuable emerging markets. Accurately forecasting future sales and forming sales
plans to adapt to constant shifts in the marketplace. Serving as a business representative at major industry events, conferences, trade shows, and
expositions. Foreseeing and avoiding stagnation in the marketplace.
Revisited operational SOP/SLA to effectively better delivery timelines and streamline vendor transactions and relations. Added new vendors to our
existing portfolio to avoid limitations and maximize coverage. Bridging the weak links with Sales/Operations and Finance/Credit control to ensure cash
flow and cash recovery effectiveness. Created and supervised the CRM system to forecast potential revenue and trader trends. To give a vision and
direction to the sales force and enable prospective targets and budgeting. Collaborated with cross-functional department heads and supervisors to
resolve recurring failures and potential business risks.
(Clarion Shipping)
Understood and reacted to the need of developing and increasing our customer database through new customers and customer retention
from personal contacts, adding more prospect customers to the potential revenue list to ensure an evolving revenue pattern. Brick walling
trading customers through multiple points of contact within the organization. Ironed out operational discrepancies to assure a value
collaboration through effective communication and updates for the customer.
Working through smaller milestones and weekly targets and objective to achieve the lost revenue and close the quarterly budgets.
Responsible for increased growth to 15% profitability.
Quickly adapted and rose to the challenges of supply chain. Tackled head on and broke through many bureaucratic, technical, and other barriers to achieve significant milestones. Drove steady profit growth, launched first to market products, drove sales growth, and turned TNT Kuwait into an innovation and client service focused company. Consistently achieved aggressive sales targets with a success-running rate of over 90% for an over 2-year period in special services. Directly responsible for generating revenue of USD 1.5 million. Lead the monetization and sales strategy for TNT Kuwait by collaborating with Finance and marketing teams to develop products and offers that create instant value on the pillars of their regional strategy.
Designed and facilitated a world class scheduling and workflow protocol with key accounts during my tenure that helped increase efficiency.
Responsible to generate weekly revenue of $20, 000.
Introduced and signed up 5 new customers to TNT Express per week.
Maintained retention rate of 80% over consecutive business weeks.
Set a benchmark for call handling and call closing of 350 calls per day.
Fronted the campaign for value added services to contribute to sale of premiums.
Skillsets and certifications
Certifications
✓
Acquired Certificate of Recognition (Q1 2006) for
Customer Service, Tom Peter’s League
✓
Most Valuable Team Player - (TNT 2008)
✓
Achieved Certificate of Recognition- (Q2 2006) for
Mystery Shopper, Sherlock Holmes
✓
Achieved Certificate of Recognition- (Q3 2006) for
Mystery Shopper, Sherlock Holmes
✓
Achieved Certificate of Recognition- (Q1 2007) for
Customer Service, Tom Peter’s League
✓
Sales Coaching - TNT Dubai (Q4 2013)
✓
Dangerous Goods Cat 6 - TNT Bahrain (Q4 2014)
