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Chrysann Dsouza, Senior Executive Assistant – Strategy, Risk & Transactions | Financial Advisory

Chrysann Dsouza

Senior Executive Assistant – Strategy, Risk & Transactions | Financial Advisory·Deloitte & Touche – Middle East

Qatar

Bachelor's degree, Sociology

Work experience

Total years of experience: 20 years, 11 months

Senior Executive Assistant – Strategy, Risk & Transactions | Financial Advisory

April 2014 - Present

Deloitte & Touche – Middle East

Doha, Qatar

April 2014 - Present

• Provide dedicated executive support to 4 Partners and 2 Directors simultaneously within the Strategy, Risk & Transactions
practice — managing competing priorities across a 65-member Qatar office with full discretion and operational ownership.
• Manage complex multi-timezone calendars for 4 Partners and 2 Directors — coordinating 100+ monthly appointments
including government-level meetings, board sessions, and client engagements — with zero missed engagements across 12
years.
• Orchestrated complex end-to-end international travel for the Partner and team to 10+ countries annually: multi-city
itineraries, business visas, hotel and ground transport logistics, and full expense reconciliation.
• Trusted with both professional and personal scheduling and logistics, ensuring seamless continuity across business and
private commitments with absolute discretion and confidentiality.
• Maintained 100% compliance across all travel, expense, and documentation processes in line with Deloittes internal policies
— with zero audit findings or compliance exceptions across 12 years.
• Acted as first point of contact for sensitive communications with government authorities, Deloitte global leadership, and C
suite clients — drafting, routing, and managing all correspondence with absolute professionalism.
• Managed complete new-joiner onboarding: coordinating with HR, IT, and PRO teams for QID documentation, system access,
buddy assignment, and team communications — ensuring 100% Qatar immigration compliance.
• Processed and reconciled Amex corporate and Business Development expense reports for Partner approval, consistently
meeting Deloittes financial reporting deadlines.
• Coordinated logistics for 50-200 person internal and client-facing events across service lines, managing venues, catering, AV,
and attendance end-to-end.
• Built and maintained preferred supplier relationships with hotels, car hire companies, and travel agencies — securing
negotiated rates and consistent service standards.
• Manage timesheet submissions and liaise with the health insurance provider for Partners and Directors — coordinating
medical check bookings, pre-approvals, and insurance claims on their behalf.
• Support submission of proposals, RFQs, and tender bonds — managing document printing, binding, and portal submissions
within strict client and government deadlines.
• Process invoices, coordinate Partner approvals, and manage office petty cash with accurate reconciliation logs — ensuring
timely payments and full compliance with Deloittes financial controls.
• Provide EA coverage across the Qatar office during absences, ensuring uninterrupted executive support for all Partners and
Directors at all times.

Company industry:
Accounting

Secretary, Document Controller & Office Administrator

May 2010 - December 2012

WS Atkins & Partners Overseas

Abu Dhabi, United Arab Emirates

May 2010 - December 2012

 Secretary/Document control for Abu Dhabi Police (EHSMS) & Management Consultancy (MC)
 Secretary/Document control for Infrastructure Project (Al Maryah Island Abu Dhabi - B)
 Secretary/Document control for Etihad Rail Project

Document Control
• Managed end-to-end document control across three major infrastructure projects — registering, logging, distributing, and
archiving all correspondence, Minutes of Meetings, and project documentation via Aconex and EPFM, ensuring accurate
version control and timely circulation to all stakeholders.
• Performed quality checks on all outgoing documents before submission, verifying formatting, alignment, headers, and
footers to company standards — ensuring zero submission errors.
• Created hyperlinks and folder shortcuts within the document management system to give engineers and CAD teams fast
access to previous reports, drawings, and reference documents.
• Formatted technical reports, prepared PowerPoint organisation charts, and updated team CVs to company standards for
project pre-qualification submissions.
Office Administration
• Managed new-staff onboarding — provisioning access cards, workstations, phone logins, and IT setup; followed up with IT
on technical issues and additional requirements for site and office teams.
• Prepared timesheets for site-based engineers, processed team expense claims and reimbursements, and arranged flights
and hotel accommodation for project meetings and submissions.
• Maintained stationery and office supply stock; liaised with the administration head to ensure all team-specific requirements
were met promptly.

Company industry:
Business Consultancy Services
Job role:
Administration

Travel Counselor | Customer Support Specialist | Front Office Executive

January 2004 - January 2010

Varun Air Services

Mumbai, India

January 2004 - January 2010

• Issued airline tickets and arranged domestic and international hotel bookings, travel insurance, and car hire using Galileo and
Abacus CRS systems — delivering end-to-end travel solutions for corporate and leisure clients.
• Handled high-volume inbound reservations and customer escalations, maintaining consistent service quality and first-call
resolution in fast-paced BPO and travel environments.
• Built foundational expertise in travel logistics, vendor management, and client-facing service that directly underpins current
international travel coordination capabilities.

Company industry:
Travel Agency

Education

SNDT Women's University (Shreemati Nathibai Damodar Thackersey)

March 2011

March 2011

Bachelor's degree, Sociology

India

Trade Wings

January 2005

January 2005

Diploma, Travel & Hotel Management

India

Skills

CONSULTING
Intermediate
CONSULTING
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CORPORATE TRAVEL MANAGEMENT
Intermediate
CORPORATE TRAVEL MANAGEMENT
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT CONTROL
Intermediate
ENGINEERING ANALYSIS
Intermediate
ENGINEERING ANALYSIS
Intermediate
INGREDIENT FUNCTIONALITY
Intermediate
INGREDIENT FUNCTIONALITY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CONFERENCE MANAGEMENT
Intermediate
CONFERENCE MANAGEMENT
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT CONTROL
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROCESS OPTIMIZATION
Intermediate
PROCESS OPTIMIZATION
Intermediate
STANDARD OPERATING PROCEDURES DEVELOPMENT
Intermediate
STANDARD OPERATING PROCEDURES DEVELOPMENT
Intermediate
COMPOSURE
Intermediate
COMPOSURE
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CONFIDENTIAL CLEARANCE
Intermediate
CONFIDENTIAL CLEARANCE
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT CONTROL
Intermediate
EMPLOYEE ONBOARDING
Intermediate
EMPLOYEE ONBOARDING
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CONFIDENTIAL CLEARANCE
Intermediate
CONFIDENTIAL CLEARANCE
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT CONTROL
Intermediate
EMPLOYEE ONBOARDING
Intermediate
EMPLOYEE ONBOARDING
Intermediate
EQUITIES
Intermediate
EQUITIES
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

Languages

English

Beginner

Hindi

Beginner

Training and Certifications

Certifications
Certificate in MS Office
Diploma in International Airlines Travel & Hotel Management
Trade Wings
Jan 2005
Certificate in MS Office

Hobbies and interests

Culinary Exploration
Networking
Music
Traveling
Reading