Chrysann Dsouza

• Provide dedicated executive support to 4 Partners and 2 Directors simultaneously within the Strategy, Risk & Transactions
practice — managing competing priorities across a 65-member Qatar office with full discretion and operational ownership.
• Manage complex multi-timezone calendars for 4 Partners and 2 Directors — coordinating 100+ monthly appointments
including government-level meetings, board sessions, and client engagements — with zero missed engagements across 12
years.
• Orchestrated complex end-to-end international travel for the Partner and team to 10+ countries annually: multi-city
itineraries, business visas, hotel and ground transport logistics, and full expense reconciliation.
• Trusted with both professional and personal scheduling and logistics, ensuring seamless continuity across business and
private commitments with absolute discretion and confidentiality.
• Maintained 100% compliance across all travel, expense, and documentation processes in line with Deloittes internal policies
— with zero audit findings or compliance exceptions across 12 years.
• Acted as first point of contact for sensitive communications with government authorities, Deloitte global leadership, and C
suite clients — drafting, routing, and managing all correspondence with absolute professionalism.
• Managed complete new-joiner onboarding: coordinating with HR, IT, and PRO teams for QID documentation, system access,
buddy assignment, and team communications — ensuring 100% Qatar immigration compliance.
• Processed and reconciled Amex corporate and Business Development expense reports for Partner approval, consistently
meeting Deloittes financial reporting deadlines.
• Coordinated logistics for 50-200 person internal and client-facing events across service lines, managing venues, catering, AV,
and attendance end-to-end.
• Built and maintained preferred supplier relationships with hotels, car hire companies, and travel agencies — securing
negotiated rates and consistent service standards.
• Manage timesheet submissions and liaise with the health insurance provider for Partners and Directors — coordinating
medical check bookings, pre-approvals, and insurance claims on their behalf.
• Support submission of proposals, RFQs, and tender bonds — managing document printing, binding, and portal submissions
within strict client and government deadlines.
• Process invoices, coordinate Partner approvals, and manage office petty cash with accurate reconciliation logs — ensuring
timely payments and full compliance with Deloittes financial controls.
• Provide EA coverage across the Qatar office during absences, ensuring uninterrupted executive support for all Partners and
Directors at all times.

 Secretary/Document control for Abu Dhabi Police (EHSMS) & Management Consultancy (MC)
 Secretary/Document control for Infrastructure Project (Al Maryah Island Abu Dhabi - B)
 Secretary/Document control for Etihad Rail Project

Document Control
• Managed end-to-end document control across three major infrastructure projects — registering, logging, distributing, and
archiving all correspondence, Minutes of Meetings, and project documentation via Aconex and EPFM, ensuring accurate
version control and timely circulation to all stakeholders.
• Performed quality checks on all outgoing documents before submission, verifying formatting, alignment, headers, and
footers to company standards — ensuring zero submission errors.
• Created hyperlinks and folder shortcuts within the document management system to give engineers and CAD teams fast
access to previous reports, drawings, and reference documents.
• Formatted technical reports, prepared PowerPoint organisation charts, and updated team CVs to company standards for
project pre-qualification submissions.
Office Administration
• Managed new-staff onboarding — provisioning access cards, workstations, phone logins, and IT setup; followed up with IT
on technical issues and additional requirements for site and office teams.
• Prepared timesheets for site-based engineers, processed team expense claims and reimbursements, and arranged flights
and hotel accommodation for project meetings and submissions.
• Maintained stationery and office supply stock; liaised with the administration head to ensure all team-specific requirements
were met promptly.

• Issued airline tickets and arranged domestic and international hotel bookings, travel insurance, and car hire using Galileo and
Abacus CRS systems — delivering end-to-end travel solutions for corporate and leisure clients.
• Handled high-volume inbound reservations and customer escalations, maintaining consistent service quality and first-call
resolution in fast-paced BPO and travel environments.
• Built foundational expertise in travel logistics, vendor management, and client-facing service that directly underpins current
international travel coordination capabilities.