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Cicily Wambui, Assistant HNI Support

Cicily Wambui

Assistant HNI Support·Momentum Credit Ltd

United Arab Emirates

High school or equivalent, Hospitality

Work experience

Total years of experience: 6 years, 10 months

Assistant HNI Support

January 2025 - Present

Momentum Credit Ltd

Nairobi, Kenya

January 2025 - Present

• Support HNI relationship managers in delivering personalized client services
• Handle client onboarding, KYC verification, and account maintenance
• Respond to client inquiries and service requests promptly
• Coordinate with credit, risk, compliance, and operations teams
• Monitor client accounts and ensure smooth service delivery
• Maintain confidentiality of sensitive financial information
Company industry:
Financial Services

Telesales Agent

January 2021 - Present

Momentum Credit Ltd

Nairobi, Kenya

January 2021 - Present

• Sold credit and loan products via phone calls
• Explained financial products and repayment terms
• Collected and verified customer information
• Handled objections and converted leads into sales
• Ensured compliance with sales policies
Company industry:
Financial Services

Senior Relationship Officer

December 2024 - January 2025

Momentum Credit Ltd

Nairobi, Kenya

December 2024 - January 2025

• Managed client portfolios and served as main contact for clients
• Identified client needs and recommended credit solutions
• Oversaw full credit lifecycle including onboarding and applications
• Ensured compliance with credit policies and regulations
• Monitored loan repayments and reduced portfolio risk
• Prepared client performance reports for management
Company industry:
Financial Services

Marketing Assistant

January 2020 - March 2020

Hue Experimental Agencies

Nairobi, Kenya

January 2020 - March 2020

• Supported marketing campaigns and promotions
• Assisted in creating marketing materials
• Identified target customer groups for campaigns
Company industry:
Advertising

Sales Executive

January 2018 - January 2019

Ngao Credit Ltd

Nairobi, Kenya

January 2018 - January 2019

• Conducted field sales and customer engagement
• Generated leads and supported business growth
• Prepared field reports and sales updates
Company industry:
Banking

Education

Nairobi Institute of Business Studies

July 2017

July 2017

High school or equivalent, Hospitality

Kenya

Kiarukungu High School

January 2016

January 2016

High school or equivalent, HIGH SCHOOL

Kenya

Karaini Primary School

January 2011

January 2011

High school or equivalent, PRIMARY SCHOOL

Kenya

Skills

Microsoft Excel

Intermediate

Microsoft Office

Intermediate

BUSINESS NEGOTIATION

Intermediate

COMPUTER LITERACY

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

FINANCE

Intermediate

FINANCIAL SERVICES

Intermediate

IDENTITY VERIFICATION

Intermediate

ONBOARDING STRATEGIES

Intermediate

TELEMARKETING

Intermediate

Sales

Intermediate

Administration

Intermediate

Customer Support

Intermediate

Hobbies and interests

Reading (Business & Personal Development), Networking, Customer Service Learning, Teamwork Activity

I have completed professional training in customer service, leadership, compliance, KYC, AML, sales, communication, and data protection. These certifications have strengthened my skills in banking, customer service, and relationship management. I am committed to professionalism, ethics, and delivering excellent client service in financial environments.