CUSTOMER SERVICE EXECUTIVE
ASTER MEDICAL CENTRE
Total years of experience :13 years, 7 Months
o Interacting with patients and guiding them to the right doctor.
o Responsible in creating OP records for patients.
o Adding and updating the database of patients.
o Creating schedule for patients according to doctor's requirements.
o Involved in billing process, insurance approvals and sending daily reports to accounts team.
o Responsible for quality checking of the invoices done by the colleagues.
o Responsible for sending samples on daily basis to laboratory.
o Responsible for clearing pending samples, approvals and op records on daily/weekly basis.
o Handling all administration works in UltraSonoGraphy Department which includes giving appointments to patients, billing and issuing reports to patients.
o Responsible to give training for new hires.
o Responsible in handling the external review cases for the client, AETNA.
o Uploading the member information to the database for the efficiency of the process.
o Involved in medical billing process which includes invoices (both paper/fax invoices and electronic invoices).
o Handling and tracking the status of invoices through Oracle System.
o Responsible in handling all queries related to invoices.
o Preparation of quarterly, monthly and yearly reports based on client request.
o Responsible for creating chargebacks upon client request.
o Responsible to give training for new hires.
o Experienced in the platform People Soft Solutions, which is used as HR Software Tool for all administration works.
o Responsible in handling projects within the time span.
o Experienced in the platform HP Quality Centre.
o Responsible for preparing test scripts.
o Responsible for setting up the connectivity for conducting testing.
o Responsible for conducting testing using manual testing tools for the projects and sending daily status reports to Test Manager.
o Responsible for identifying coding errors and rectifying them in coordination with developing team.
o Responsible to calculate the Defined Benefits of employees of UTC by using the business requirement data.
o Responsible for quality checking of the payrolls done by the colleagues.
o Responsible for loading and assigning work to colleagues.
o Responsible to prepare and provide payrolls to clients within the time span.
o Maintaining good relationships with clients to develop the business.
o Responsible to give training for new hires.
o Semi voice process that provides assistance by creating login details for the employees of Boston Scientific.
o Providing technical assistance i.e. troubleshooting over phone.
o Preparing reports for clients on daily, weekly and monthly basis.
o Experienced in the platform Learning Connect, which is used for Administration & Education Services of employees.
o Creating Chargeback reports for clients on monthly basis.
o Responsible to give training for new hires.
B.Sc COMPUTER APPLICATION ,specialised in Mathematics, Statistics and Computer and Diploma in Management.