CIN Irungu

Duties Assigned.
• Pushing up of the travel department revenues on Out of Town, national Park, Transfers and City Tours upsell.
• Expedites of guests correspondences and quotations delivery of the same.
• Effectively managing the P &Ls, expenses, and revenue audits daily.
• Follow up of guests satisfaction on guest experience delivery on and handling complains satisfactorily.
• Effective fleet management, fueling, servicing and duties allocations.
• Managing teams manning levels and controls of leave liabilities.
• Manage and track travel expenses and report on travel budgets.
• Stay up-to-date with industry trends, changes in travel regulations, and other relevant information that may impact travel
policies or procedures.
• Maintaining positive relationships with vendors and suppliers.
• Manage emergency changes/cancellations in a professional and calm manner.
• Preparing travel budget reports and Analyzing and preparing reports on travel spend.

Duties Assigned.
• Follow up of guests satisfaction on stay experience and handling complains satisfactorily.
• Liaise with all other departments to ensure a seamless guest experience is delivered and areas for personalized
service is identified.
• Constant monitor and response updates on feedback on official social platforms, ratings remain high and positive.
• Departmental operational budgets preparation and expenses monitoring
• Departmental rate checks, credit limit control, PM Ledgering and forecast and financial reports preparation.
• Pushing of targets from the team course on upsell and cross selling of hotel outlets.
• Implementation of departments targets on sales, occupancies and stay ratings.
• Lead link between Management and the front of house team.
• Ensuring the teams work and follow on the standard operating procedures on check in &Out, Lost and found,
problem handling.
• Handling departmental briefing, supervising shift handovers, displinary issues, Rota balancing and mentoring.
• Identifying weak links on team and pushing needed training guides for the team.
• Preparation and conduction of briefings, and management meetings.
• Pushing new employee and interns training and company policies and procedures training.
• Participation of the interview selection of the front of house staff.
• Monitor and evaluate oversight of the performance and productivity of the front office area staff.

Duties Assigned.
• Administration, appointment and diary managing for the partners duties.
• Draft legal documents pleadings, affidavits and charges in preparation for cases.
• Screening phone calls, inquiries and requests, and handling them when appropriate.
• Client brief, on case updates & meeting Schedules and arbitration.
• Follow up of firm payments and account banking.
• Handling Staff payroll, firm purchases, Office Bills settlement and daily petty cash control.
• Maintaining of registry cases as well as clients electronic and paper database.

Duties assigned.
• Front desk Team regular trainings and spot check audits, of SOP accuracy.
• Assisting in Room allocation, reservations, Cashiering, Guest relations, Check In- and Check out duties.
• Ensuring Prompt services and assistance to guests queries and issues.
• Prompt problem resolution handling for guests during their stay.
• Proactive in the demonstration of service attitude that exceeds guests expectation.
• Setting up, Managing and hitting upsell and cross selling targets set.
• Maintained high level of product knowledge of our facilities and services.
• Accurately and promptly fulfilling the guests requests.
• Complying with set hotel rules, regulations and standards,
• IHG brand ways and culture representation.

• Receiving, hosting and follow up of guest through the entire stay.
• Front office department subsections supervision of day to day activity.
• Handling complains and Guest comfort stays follow up.
• Gearing up and regular trainings on the new staff and interns as per company S.O.PS.
• VIPs, VVIP and special guests and requests planning and follow up.
• Handling show rounds & up selling of prospective clients the Hotel facilities and outlets.
• Rapport build and enhancing of staff motivation and bridge between the management and staff.
• Rota oversight on balancing as per forecast, occupancies and aligning on the training needs.
• Duty manager duties.

in vested to give walk in the wild with
animals and stunning sunsets and Kilimanjaro mountain views for the resting and memory travelers.
• Rapport enhancing of staff training, motivation, supervision and bridge between management and associates.

This company manages the transport of large quantities of flowers and other perishable goods to the Netherlands and other
countries in Europe. The basic idea in founding Flowerwings Cargo B.V. was to create a single company that would provide
door-to-door service from Kenya without the efforts of any intermediaries. Flowerwings has now been the first and only
company to achieve this goal with services from other as the from which are exported.

The is a famous and An oasis of
tranquility in the heart of Nairobi, the Safari Park Hotel in Nairobi blends stylishly elegant African architecture with
supremely luxurious accommodation; sparkling water gardens with an inland beach and beautifully landscaped gardens,
with a wide choice of international restaurants.