Administrator
Dubai International Financial Centre Authority (DIFCA)
Total years of experience :17 years, 7 Months
• Project - Extracting data from various procurement related master sheets and from information updated from old systems and compiling it in one document. Also creating, sorting and categorizing material/item and codes for the project of implementation of new system in procurement department.
• Highly multi-tasking by answering vast number of calls, scrutinizing and responding to emails of high profile company/VIP clients and its representative within DIFC entity querying about obtaining and cancellations of UAE visas for employees and dependents.
• Guiding and assisting callers with their queries about UAE visas through DIFC portal, requirements of different visa packages its fees and time-frame.
• Updating clients about the status of their applications and following up on express services application ensuring visa issued in timely manner.
• Checking company visa portal accounts, refunds, and replying to complaints. Follow up to ensure that appropriate actions were taken on customers' request.
• Established and maintained good working relationships with all departments involved in visa process such as immigration personnel and visas issuance officers, immigration staff at front desk, colleagues at call centres, form filing, quality check departments and delivery agents -Aramex.
• Administrative work - checking yearly company contracts are signed and uploaded in the records, requested salary and no objection certificates are approved after complete check of authorized signatories and meeting requirements of its issuance.
• Assisting clients with their queries relating to visa procedures and application.
• Thorough screening of documents.
• Ensuring that all formalities are met with according to standards of the Embassy and Consulate of respective zones.
• Ensuring effective and timely completion of administrative assignments
• Verifying appointment letters accurately to avoid fraudulent issues.
•• Managed & supervised operational activities and ground handling agents comprising of 15-20 staff on a daily basis according to BA procedures/standards and in accordance with the GHA contract and Service Level Agreement.
• Champion and On- Job Trainer for newly recruited staff, coaching about company processes and procedures. Trainer for arrival mishandled baggage and claims. Conducted trainings at Dubai, Islamabad and Muscat airports.
• Managed and monitored all duties connected with the lounge and ensured VVIP customers had enhanced pre-flight experience.
• Upselling of premium cabins to customers to generate revenue
• Administrative skills such as Station audit checks, Projects and training executed on baggage process, Business continuity plan during disruptions and Invoice processing. Processed various invoices by checking and approving the same. Ensured correct charges claimed by supplier as per agreement.
Passenger Handling
Passenger servicing at Check -in, Arrivals, Lounge and Boarding gates - Customer service, dealing with complaints and queries, responsible for ensuring that customers are satisfied.
Provided meet & assist service to the older / younger children.
Filing reports of damage and lost baggage & completing post flight and back office duties.
Arts Major in History