Call Centre Nurse
Nation Hospital
Total years of experience :10 years, 7 Months
• Receive and answer incoming calls for inquiries and providing them the needed information.
• Scheduling / Re-scheduling appointments for patients.
• Monitoring, recording, and collating the reports of the department (monthly, quarterly, semi-annually, and annually).
• Transferring calls to the respective place as per caller’s requirements and take notes and convey information to respective hospitals or medical care providers.
• Learning urgent call management techniques.
• Receiving physician or other hospital referrals.
• Provide excellent customer service.
• Enter new customer information into system.
• Update existing customer information.
• Confirming the scheduled appointment of the patient before the said date.
• Rescheduling or cancelling the patient’s appointment if needed.
• Deal with various aspects of medical insurance.
• Train new staff for the Call Centre and Switchboard.
• Doing administrative works.
Organizing round table discussion for doctors and other medical staff.
• Making presentations to doctors, practice staff and nurses. Presentations may take place in medical
settings during the day, or may be conducted in the evenings at a restaurant or conference venue.
• Managing budgets (for catering, dine-out, pocket-meetings or conferences).
• Reaching (and if possible exceeding) annual sales targets.
• Planning work schedules and weekly and monthly timetables.
• Regularly attending company meetings, technical data presentations and briefings.
• Monitoring competitor activity and competitors' products.
• Maintaining product knowledge.
• Keep accurate records and documentation for reporting and feedback.
• Pursue continuous learning and professional development and stay up-to-date with latest medical data.
• Provide drug samples.
• Provide product information and literature.
• Accurately assists clients during inquiries of hospital environment in a “one-stop-shop” system regarding hospital facilities, doctors, offices, telephone directory, fellow, and personnel inquiry.
• Provide link between the hospital, patient, and families especially in area of conflict resolution concerning customer service.
• Applies marketing strategies by facilitating services and packages, etc.
• Monitoring/managing property the resources of the division through application of patient complain.
• Monitoring and coordinate the activities of concierge services.
• Monitoring, recording, and collating the reports of the department (monthly, quarterly, semi-annually, and annually).
• Assisting VIP and foreigner client’s needs.
Accurately assists clients during inquiries of hospital environment in a “one-stop-shop” system regarding
hospital facilities, doctors, offices, telephone directory, fellow, and personnel inquiry.
• Provide link between the hospital, patient, and families especially in area of conflict resolution concerning
customer service.
• Applies marketing strategies by facilitating services and packages, etc.
• Monitoring/managing property the resources of the division through application of patient complain.
• Monitoring and coordinate the activities of concierge services.
• Monitoring, recording, and collating the reports of the department (monthly, quarterly, semi-annually,
and annually).
• Assisting VIP and foreigner client’s needs.
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