Cintia Santos

• Managed budget implementations, employee evaluations, and contract details.
• Implemented operational strategies and effectively built customer and employee
loyalty.
• Maximized operational excellence mentoring personnel on management principles,
industry practices, and company procedures.
• Managed budget implementations, employee reviews, training, schedules, and
contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide
financial stability and long-term organizational growth.
• Cultivated and strengthened lasting client relationships using strong issue resolution
and dynamic communication skills.
• Observed each employees individual strengths and initiated mentoring program to
improve areas of weakness.
• Interacted well with customers to build connections and nurture relationships.

Managed budget implementations, employee evaluations, training,
and contract negotiations to enhance organizational efficiency
Implemented operational strategies and built customer and
employee loyalty
Maximized operational excellence by mentoring personnel on
management principles, industry practices, and company
procedures
Monitored financial performance, set budgets, and controlled
expenses to ensure financial stability and growth
Cultivated and strengthened lasting client relationships through
strong issue resolution and dynamic communication skills
Initiated and led a mentoring program to utilize individual
employee strengths and improve performance
Interacted with customers to build connections and nurture
relationships
Informed customers of promotions to increase sales productivity
and volume
Developed and maintained strong working relationships with
professionals within
Contributed to team objectives in fast-paced environment
Met existing customers to review document services and expand
sales opportunities
Served customers with knowledgeable, friendly support at every
stage of shopping and purchasing
Set and achieved company defined sales goals
Fostered lasting relationships with customers through effective
communication and quick response, resulting in long-term loyalty
and expanded client base

I began my career at Banco do Brasil as a clerk, providing customer and user support, performing administrative tasks, and communicating with internal areas of the branch. Subsequently, I was promoted to business assistant (responsible for the delinquency control sector). I also held the positions of Customer Service Supervisor and Account Manager, developing closer work with clients, selling the Banks products and services, attracting and retaining new clients.