Claire Glenn Planilla, Senior Sales

Claire Glenn Planilla

Senior Sales

Tabeer Tours

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, BUSINESS ADMINISTRATION
Expérience
8 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :8 years, 8 Mois

Senior Sales à Tabeer Tours
  • Émirats Arabes Unis - Dubaï
  • septembre 2021 à juin 2022

• Assisting less experienced Sales Representatives in answering technical
questions posed by customers during outbound telephone calls.
• Providing support to less experienced Sales Representatives as needed.
• Identifying potential customers through networking initiatives, cold-calling, and
email communications.
• Preparing and delivering sales presentations to potential and existing customers.
• Preparing regular sales reports as well as sales territory plans.
• Researching competitors’ products, pricing, and product success to determine
customer preferences.
• Developing innovative sales strategies to achieve sales goals.
• Promptly submitting customers' purchase orders to the relevant department for
processing.
• Resolving customer complaints in a timely and professional manner to maintain
customer loyalty.
• Expanding industry knowledge by attending educational workshops and reading
professional publications.

Sales Team Leader à Tabeer Tours
  • Émirats Arabes Unis - Dubaï
  • juillet 2020 à septembre 2021

• Inspect leads to ensure that agent meet quality standards in assisting clients.
• Create tests for quality control of services like doing mock calls and mobile
assessment.
• Monitor production operations to ensure conformance to company specifications
• Direct assembly adjustments to ensure operations reflect quality standards
• Ensure service meet customer expectations based on company objectives
• Communicate the results of inspections and put forward corrective suggestions.

Quality Control Inspector à Tabeer Tours
  • Émirats Arabes Unis - Dubaï
  • février 2018 à juillet 2021

• Inspect leads to ensure that agent meet quality standards in assisting clients.
• Create tests for quality control of services like doing mock calls and mobile
assessment.
• Monitor production operations to ensure conformance to company specifications
• Direct assembly adjustments to ensure operations reflect quality standards
• Ensure service meet customer expectations based on company objectives
• Communicate the results of inspections and put forward corrective suggestions.

Sales Executive à Tabeer Tours
  • Émirats Arabes Unis - Dubaï
  • novembre 2017 à février 2018

TABEER TOURS - UAE, DUBAI
• Actively seek out new sales opportunities through networking and social media
• Actively respond to inquiries in a quick and thorough manner
• Be in Contact with potential clients and listen to their wishes and concerns
• Create frequent reports with sales and inquiries
• Close deals and handle complaints
• Collaborate with team to achieve better results .

HR/ADMIN à ACCOLADE RESOURCES, INC, CAGAYAN DE ORO CITY
  • janvier 2016 à janvier 2017

Responsible for processing employee data, updating company policies and
assisting in the hiring process.
• Making sure all HR operations run smoothly.
• Maintaining physical and digital personnel records like employment contracts and
employees requests.
• Update internal databases with new hire information
• Create and distribute guidelines and FAQ documents about company policies
• Gather payroll data like bank accounts and working days
• Schedule job interviews and contact candidates as needed
• Prepare reports and presentations on HR-related metrics like total number of hires
by department
• Develop training and onboarding material
• Respond to employees’ questions about benefits (for example, number of vacation
days they’re eligible for)

Medical Transcriptionist à ACCOLADE RESOURCES, INC
  • Philippines - Cagayán de Oro
  • février 2013 à janvier 2016

Transcribe audio files into an online web interface with high level of quality and
attention to detail.
• Research, analyze and update data management lists with a keen eye for
safeguarding the integrity of the data.
• Communicate with clients via e-mail and telephone when the need arises.
• Goal driven: Adherence to company quality and efficiency standards.
• Be a positive advocate for the causes of the company.

Éducation

Baccalauréat, BUSINESS ADMINISTRATION
  • à Xavier University
  • avril 2013

BACHELOR'S DEGREE OF BUSINESS ADMINISTRATION MAJOR IN FINANCIAL MANAGEMENT.

Specialties & Skills

ERP CRM
Microsoft Office
Communication Skills
Problem Solving
CUSTOMER RELATIONS
ATTENTION TO DETAIL
DATA MANAGEMENT
NETWORKING
QUALITY
RESEARCH

Langues

Anglais
Expert
Tagalog
Langue Maternelle

Formation et Diplômes

BEST STATION LEADER (Certificat)
Date de la formation:
March 2021
MOST CONVERTED LEADS (Certificat)
Date de la formation:
March 2020