office assistant
Exo Travel Malaysia
Total years of experience :10 years, 6 Months
• Assist the Inbound Manager Italian Market with reviews and updates of travel policy and practices
• Tour leader and guide for Italian guests during their stay
• Hotels and restaurants inspections
• Put together exclusive services in order to build an itinerary to meet guest expectation / FAM trips included
• Attending meetings for presentation new products 2020/2022
• Answers the phone and handling emails enquire providing information and assistance to all the Italian guests
• Translations of travel itinerary, correction of grammar, review of dates and prices in the confidential
• Extensive knowledge of the top tourist destinations in Asia, including the best restaurants, hotels, and attractions.
• Assist the Inbound Manager in all the daily operations and Coordinate and organize departmental events and activities when manager off duty
• Maintain good knowledge of all the services
• Anticipate guests needs respond promptly and acknowledge all guests concerns
Il Borro Tuscan Bistro, Al Naseem Hotel Jumeirah, Dubai, United Arab Emirates
• Answers the phone and handle emails enquire, providing information and assistance to all guests and visitors.
• Confirming reservation in the system and reviewed all noted information
• Greeting and escorting the guests
• Reporting to Restaurant Manager
• Taking bookings through phone and email, following the restaurant policy, being focused on the guest requests
• Anticipate guests needs respond promptly and acknowledge all guests concerns
• Monitor and maintain cleanliness sanitation and organization of assigned work areas (floor and desk)
• Handling complaint, request, concern of the guests
• Weekly meeting with my team to review daily assignments and priorities
• Maintain good knowledge of regular VIP guests and their preferences
• Check daily Restaurant situation, occupancy, functions, groups
Luxury multibrand boutique (ex: Fendi, Gucci, Balmain, Givenchy, DKNY, Alaia, and more)
Clothing, accessories, jewels.
• Excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products;
• Confident manner, having a friendly and engaging personality.
• Always keeping update with fashion, with update courses and personal knowledge.
It's a tough and competitive world.
Luxury business bags, travel bags and accessories.
• Providing the best customer service ever, proposing additional sale, Assisting shoppers to find the right product;
• Assiste store manager in daily store operations.
• Be involved in stock control and management of warehouse; stoking shelves with merchandise.
• Visual merchandising operations, include windows dressing.
• Responsible for processing cash and payments; keeping a clean store
Women Accessories.
• Stocking shelves with merchandise, attaching prices to items, keeping the store clean and tidy, greeting customers, answering queries from customers.
flower boutique and home goods.
An elegant flower boutique with selling of goods from all over the world.
In addiction to this, we operated as a wedding planner, event planner and visual. Combine elegance and perfection in every single details.
Giving advices, assisting customers in their needs.
Cosmetics.
Assisting shoppers in their needs and propose the additional sales.
Keeping a clean, organized and tidy store.
Management of warehouse and stock shelves.Cashier operations
Greeting guests with a warm welcome, giving them all informations about hotel.
Help them in their needs.