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Clarence mabel Escorel, Customer Service Agent

Clarence mabel Escorel

Customer Service Agent·AlSallal Project Trading Co. W.L.Lin Beit Shoukri Restaurant AsAReception (front of the house) Jaber Al- ahmad Cultural Center (Opera)

Philippines

High school or equivalent, Computer Secretarial

Work experience

Total years of experience: 10 years, 7 months

Customer Service Agent

January 2017 - Present

AlSallal Project Trading Co. W.L.Lin Beit Shoukri Restaurant AsAReception (front of the house) Jaber Al- ahmad Cultural Center (Opera)

Kuwait

I found this job using Bayt.com

January 2017 - Present

Primaryresponsibilities includedgreetingguests, assigningtables, managingteam workflow and
significant guest queuesduringbusyhours
* Successfully resolved customerissuesand complaints

Company industry:
Business Process Outsourcing (BPO)
Job role:
Other

Receptionist

January 2015 - January 2013

Responsibleon DailyAppointments.

United Arab Emirates

January 2015 - January 2013

.
* Dealingwith thembythecompanyStandardProcedure.
* DealingComplaints, Inquiries& Concerns

Job role:
Customer Service and Call Center

Restaurant Supervisor

November 2008 - May 2008

Naira International Company (Restaurant & CateringServices) State of Qatar (DOHA) Food & beverageDepartmen

November 2008 - May 2008

Job role:
Management

production

September 2007 - March 2008

environment.

September 2007 - March 2008

level of
customer care.
* Demonstrated customerdemandssatisfaction flexibility in ahighvolume

Company industry:
Public Administration
Job role:
Engineering

Banquet Waitress

June 2006 - December 2006

Highlyskilled in

United Arab Emirates

June 2006 - December 2006

tables
* Hands-onexperience in settingtables, settingplace andplacingdecorations
* In-depthproduct knowledgeof different kindsof foodandbeverages
PERSONALDATA

Job role:
Other

-

Scheduled

-

.
* Coordinated with staff membersto ensuretheavailability of best service towardsguests.

Company industry:
Banking
Job role:
Other

-

Demonstrated knowledgeof dailyspecials.

-

.
* Answered

Job role:
Other

-

Suggestingor Promptingother services * ResponsibleMonthly Inventory

-

.
* ManagingMonthly SalesReport.
* ManagingReportsfor theTechnicians/Beauticians, Monthly Commissions.
* ManagingMonthly Overtimefor thestaff.
* Responsiblefor Outlet cleanliness.

Job role:
Other

manager

-

Rustan’sSuper centers, Inc. Shopwise (Philippine) AranetaCenter, Cubao, QuezonCity Customer SalesAssociate (Fashion & AccessoriesSection)

-

thesupervision of wholefoodand beverage
operation.
* Provided excellent guest satisfaction andincreased productivitystandardsbyutilizingavailable
resources.
* Scheduled andtrained employeesandensured proper coverage.
* Checked restaurant on dailybasisto ensurecleanliness, high qualityfoodandfood presentation.
* Supervised check or credit policiesandproceduresandcashhandling.
* Regularlygreeted customers, tookreservations, served food andbeveragesandmaintained the
reservationbook if necessary.
* Madesurethat sideworkdutieswere complete andtableswere properly set before, duringand
after openinghours.

Job role:
Management

Education

University of MakatiTechnology

January 2006

January 2006

High school or equivalent, Computer Secretarial

Philippines

Skills

APT
Beginner
APT
Beginner
COMPUTER SKILLS
Beginner
COMPUTER SKILLS
Beginner
CREDIT
Beginner
CREDIT
Beginner
CUSTOMER SUPPORT
Beginner
CUSTOMER SUPPORT
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT WORD
Beginner
MICROSOFT WORD
Beginner
TABLES
Beginner
TABLES
Beginner
WORKFLOW ANALYSIS
Expert
WORKFLOW ANALYSIS
Expert

Languages

Arabic

Expert

English

Expert