Total Years of Experience: 8 Years, 4 Months
January 2017
To Present
Customer Service Agent
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at AlSallal Project Trading Co. W.L.Lin Beit Shoukri Restaurant AsAReception (front of the house) Jaber Al- ahmad Cultural Center (Opera)
Location :
Kuwait
Primaryresponsibilities includedgreetingguests, assigningtables, managingteam workflow and
significant guest queuesduringbusyhours
* Successfully resolved customerissuesand complaints
significant guest queuesduringbusyhours
* Successfully resolved customerissuesand complaints
January 2015
To January 2013
Receptionist
at Responsibleon DailyAppointments.
Location :
United Arab Emirates
.
* Dealingwith thembythecompanyStandardProcedure.
* DealingComplaints, Inquiries& Concerns
* Dealingwith thembythecompanyStandardProcedure.
* DealingComplaints, Inquiries& Concerns
November 2008
To May 2008
Restaurant Supervisor
at Naira International Company (Restaurant & CateringServices) State of Qatar (DOHA) Food & beverageDepartmen
September 2007
To March 2008
production
at environment.
level of
customer care.
* Demonstrated customerdemandssatisfaction flexibility in ahighvolume
customer care.
* Demonstrated customerdemandssatisfaction flexibility in ahighvolume
June 2006
To December 2006
Banquet Waitress
at Highlyskilled in
Location :
United Arab Emirates
tables
* Hands-onexperience in settingtables, settingplace andplacingdecorations
* In-depthproduct knowledgeof different kindsof foodandbeverages
PERSONALDATA
* Hands-onexperience in settingtables, settingplace andplacingdecorations
* In-depthproduct knowledgeof different kindsof foodandbeverages
PERSONALDATA
at Scheduled
.
* Coordinated with staff membersto ensuretheavailability of best service towardsguests.
* Coordinated with staff membersto ensuretheavailability of best service towardsguests.
at Demonstrated knowledgeof dailyspecials.
.
* Answered
* Answered
at Suggestingor Promptingother services * ResponsibleMonthly Inventory
.
* ManagingMonthly SalesReport.
* ManagingReportsfor theTechnicians/Beauticians, Monthly Commissions.
* ManagingMonthly Overtimefor thestaff.
* Responsiblefor Outlet cleanliness.
* ManagingMonthly SalesReport.
* ManagingReportsfor theTechnicians/Beauticians, Monthly Commissions.
* ManagingMonthly Overtimefor thestaff.
* Responsiblefor Outlet cleanliness.
manager
at Rustan’sSuper centers, Inc. Shopwise (Philippine) AranetaCenter, Cubao, QuezonCity Customer SalesAssociate (Fashion & AccessoriesSection)
thesupervision of wholefoodand beverage
operation.
* Provided excellent guest satisfaction andincreased productivitystandardsbyutilizingavailable
resources.
* Scheduled andtrained employeesandensured proper coverage.
* Checked restaurant on dailybasisto ensurecleanliness, high qualityfoodandfood presentation.
* Supervised check or credit policiesandproceduresandcashhandling.
* Regularlygreeted customers, tookreservations, served food andbeveragesandmaintained the
reservationbook if necessary.
* Madesurethat sideworkdutieswere complete andtableswere properly set before, duringand
after openinghours.
operation.
* Provided excellent guest satisfaction andincreased productivitystandardsbyutilizingavailable
resources.
* Scheduled andtrained employeesandensured proper coverage.
* Checked restaurant on dailybasisto ensurecleanliness, high qualityfoodandfood presentation.
* Supervised check or credit policiesandproceduresandcashhandling.
* Regularlygreeted customers, tookreservations, served food andbeveragesandmaintained the
reservationbook if necessary.
* Madesurethat sideworkdutieswere complete andtableswere properly set before, duringand
after openinghours.
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