Receptionist
Alsallal project trading company
مجموع سنوات الخبرة :8 years, 10 أشهر
• Primary responsibilities greeting guests, Escort to their tables, presenting menu.
• Managing team workflow and significant guest queues during busy hours
• Following up guests Order's & checking all orders complete.
• Visiting tables and ensuring they are satisfied with the service and the foods.
• Successfully resolved guest issues and complaints
• Scheduled reservations and meticulously managed large guest’s crowds.
• Coordinated with staff members to ensure the availability of best service towards guests.
• Demonstrated knowledge of daily Menu’s specials.
• In Addition to my responsibility are promoting the holidays, promotions set Menu to our old & new guest.
• Conducted phone satisfaction surveys on new and existing guests.
• Answered/screened calls; accepted and confirmed reservations.
• Established floor plans to streamline tables and maximize floor & table space.
. Arranging Appointments Daily, Confirming their appointments 1 day before.
· Dealing with them by the company Standard Procedure.
· Dealing Complaints, Inquiries & Concerns
· Suggesting or Prompting other services
· Doing Monthly Inventory
· Doing Monthly stocks ordering thru main Franchiser
· Responding on Email Inquires & Calls Inquires
· Assisting the Technicians & Clients Orders
· Managing Daily Sales Report & Depositing Money Weekly.
. Managing Monthly Overtime for the staff
· Managing Monthly Sales Report & Managing Reports for the Technicians/Beauticians, Monthly Commissions.
· Managing Monthly Overtime for the staff.
· Responsible for Outlet cleanliness.
• Responsible for assisting restaurant manager in the supervision of whole food and beverage operation.
• Provided excellent guest satisfaction and increased productivity standards by utilizing available resources.
• Successful completion of numerous projects involving research and the preparation of reports for management.
• A solid reputation as an independent worker who uses her initiative and organizational skills to get the job done.
• In-depth experience and knowledge of a variety of software applications including spreadsheets, word processing, presentations and database management.
• Proven communication and information management skills involving the preparation of correspondence and other documents.
• Taken corrective actions if necessary to ensure standards are maintained.
• Scheduled and trained employees and ensured proper coverage.
• Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.
• To inform about daily events, conducted pre-shift meetings of employees.
• Supervised check or credit policies and procedures and cash handling.
• Regularly greeted customers, took reservations, served food and beverages and maintained the reservation book if necessary.
• Made sure that side work duties were complete and tables were properly set before, during and after opening hours.
• Responsible for performing other related duties as assigned.
• Demonstrating cooperative and friendly attitude all the times while maintaining highest level of customer care.
• Understood, know and adhere to business process guidelines every time.
• Demonstrated Customer demands satisfaction flexibility in a high volume, production environment.
• Maintained daily logs of measurements, accuracy of required reports and other accountable items.
• Ensured quality and operating standards to meet based on service objectives.
• Ensured highest level of customer care.
• Maintained proper records of management procedures.
• Maintained stock and appearance of Section or department
• Responsible Monthly Inventory
• Suggesting or Prompting other Product.
• Dealing Complaints, Inquiries & Concerns
• Dealing with them by the company Standard Procedure.
Diploma
