Guest Relations - Court Supervisor
Saladicious
Total des années d'expérience :20 years, 9 Mois
Part of opening phase (new project in the New City Walk Dubai)
* Guest Relations.
Resolve customer complaints, court issues and acting as the communicator between floor staff and management.
*Report / log any customer feedback, etc
November 2015 - November 2015
VVIP Hostess at Dubai International Air Show Event
Place of work: Royal Pavilion
Freelance cabin crew trained on Embraer Falcon 2000 providing safe environment and delivering high level of VIP service for guests and crew onboard. Incharge of catering as well as taking on supervisory responsabilities. Also had a great opportunity while in the World Cup 2014 flying many members of FIFA high commitee through Brazil during the competitions.
*Assist in organizing hospitality and other logistic arrangements for visiting delegations, members of Fifa executive commitee and government guests.
* Assist in organizing transportation and assistance from the moment of private jet arrival to the VIP area at the designated World Cup Stadium during the days of the football matches; as well as being incharge of their return back to Switzerland as most of the Fifa Exec members are swiss.
*Assist in planning and organizing receptions, banquets and dinners for Football celebrities, Head of State/Head of Government and Ministers.
*Process permits for visiting delegations/government guests for their travel in and around the country.
Premium Class VIP (Business and First Class)Cabin Attendant trained on the following aircrafts: A319, A320, A321, A330, B777
Special Assistance.
Meet and Assist; escorting passengers though the busy airport, taking care of wheelchair passengers, unaccompainied minors and VIP First & Business class passengers.
Delegating tasks
Monitoring the team’s performance
Assisting the team by performing the tasks with them
Helping with training and development
Completing paperwork
Handling complaints (from both staff and customers)
Helping to hire new staff
Reporting to senior management
Bacharel in International Relations