Clarissa Gonsalves

Here I was working for the Branch Manager, Kuwait in the Infrastructure division. Responsible for assisting in maintaining documentation per ISO 9001:2000 Quality Management systems requirements. Also, provide administrative support, in regards to secretarial tasks, hotel reservations, airline bookings, meeting coordination, etc, to the Branch Manager and the pool of engineers in our division

Worked for the Vice President Sales & Marketing. My duties involved updating client database which needs to be regularly updated as it is used by all Sales team to follow-up on new leads. Besides sending letters, flyers to all clients using mail merge d-base, etc. Attend telephone calls, arranging hotel reservations for visiting clients, coordinating meetings with clients, etc. and fulfilling all back office requirements.

My duties include typing and self-correspondence with clients on Local and International level. Besides, I maintain a profile of more than 2000 clients with up-to-date information on contacts and jobs done.

Worked in the Sales & Reservations department and was incharge of making reservations, preparing confirmations, follow up on the sales calls, responding to general inquiries from local and international clients, updating the mailing list on D-base, printing labels and preparing reports for the sales department. Besides assisting in promotion of special packages. Regularly servicing the existing clientele & establish a cordial relationship with the clientele and the hotel.

Worked for a Multinational Pharmaceutical company in my capacity as Executive Secretary. Job responsibilities include typing of Import Materials & formalities related to purchasing, obtaining quotes, self correspondence etc..