Claudine Macaraig

-Operates as front-line Controller taking customer orders (especially for Air Arabia, Air India, Egypt Air, Sheikh Flights and Cargo Airlines) internally and externally and then communicates orders to operations and production team.
-Receives last minute meal uplift for misconnected Air Arabia flights and immediately updates Operation and Production team to deliver request accordingly.
-Ensure that all orders are placed by the customer with the SLA.
-Ensure the archive process is adhered to and that all invoices are accurately completed and submitted to Finance on time.
-Review all passengers order and check against online orders and systems such as Axel Aero.
-Create and distribute the daily flight plan ensuring accuracy 24 hours in advance.
-Prepares flight schedule for next day flight using the system Cesar for Air Arabia Flights.
-Communicate with customers via email and phone calls throughout the day.
-Allocates correct prices for each customer order line with agreed rates which are listed in the customer menu specification.
-Communicate additional orders and meal uplifts to Operations and Production in a timely manner sticking to agreed service SLA’s.
-Printing the Online Manifest D-6 hours to flight Departure, checking orders via the D-12 hours order and completing an invoice for any meal uplifts and communicating changes to Operations and Production.

-Prepares and controls department’s purchase requisitions, move orders, gate pass and manpower requests that require the approval of HOD and then validate accuracy of information stated herewith
-Prepares petty cash vouchers, liquidation and reimbursements.
-Sorts, reads and annotates incoming mail and documents, attaches appropriate files to facilitate necessary action. Determines routing, signatures and required follow-up.
- Monitors and controls Department’s request and issuance of office, janitorial and pantry supplies.
- Receives and screens incoming calls. Assists visitors in the planned venue and focal persons.
- Keep track of all incoming and outgoing documents; maintains and keeps confidential files.
- Coordinates arrangements and set up meeting rooms; arrange and setup teleconferences and videoconferences, notifies meeting participants; operates and assembles audio-visual equipment and prepares minutes of the meeting if requested.
- Assist in creating yearly department budget and tracking costs of Department.
- Take notes on needed information of the Executives and relate this to the Department concerned.
- Takes action authorized during Executive Secretary's absence and uses initiative and judgment to see that matters requiring attention are referred to delegated authority.

Attend and screen incoming calls
Assist on administrative task such as but not limited to: Receive and maintain log of invoices from the supplier Facilitate the efficient flow of mail through the offices. Prepare purchase requisition and validate accuracy of information stated herewith
Other miscellaneous errands as directed.