SERVICE MANAGER
GENERAL CONTRACTING COMPANY
Total des années d'expérience :35 years, 0 Mois
Managing the workflow and operation of Scania service center in Jeddah branch, aimed to attain customer satisfaction and regain the trust of every customer. Visit and inspect customer site location to provide assistance in proper maintenance of their unit to minimize vehicle and prolong uptime of their units or vehicles. Prepare the required monthly KPI report to determine the achievement of the target figures against the given budget. Ensure the proper work procedures is being done to enable the smooth work flow and timely completion of every jobs. Prepare the required repair estimate for every vehicle coming in for maintenance and repair prior for customer approval before commencing on the required repair.
Manage and ensure the after sales service center outlet in the eastern region has been operating properly and attaining the target budget to ensure the profitability the service center and in the branches. Provides a well reputed satisfaction and thrust of the customer to the utmost services and maintain a high standard services and a world wide reputation of the company. Extends and provides all the necessary support to help the customer in rectifying the technical issues and problem occurring on all the vehicles.
Managing the whole operations of commercial vehicles service center workshop on all branches Kingdom wide. Thus to ensure the after sales services was rendered and implemented properly, to provide a better customer satisfaction both on Dealers and Fleet owners of commercial vehicle users. Analyzes and adopted new ideas in supporting the requirements of all the customer needs, providing assistance on technical support to their worksite to generate more service sales income. Ensure that the required sales target figure and KPI was met and adhere to.
Established and manage the company’s service center workshop branch in Dammam Region to render the after sales services to all Citroen customers and fleet company. Provide the utmost extent of good and better services for satisfaction of every customer. Provide all the necessary support in helping the customer to rectify the technical problem when it comes to vehicles repair. Monitor and control
all spare parts ordering and forecasting needed for the branch stock. Plans for the improvement and income generated needed for body shop department.
Manage and provides new ideas in rendering or offering the best after sales services to all customers and as well as the fleet owners in attaining good and higher sales revenue or income of the branch. Developed and implements new procedures in improving the service center image and outlook for the satisfaction of every customer. Helps in promoting and in sharing all new ideas for the benefit of the company.
AWD training (All Wheel Drive), Casabalanca Hotel, Jeddah
Managed and supervise the company’s fleet transport vehicle operating kingdom wide, and as well as on the repair and maintenance of company vehicles both on the branch and in Head Office main auto workshop. Developed and set up plans for the improvement and better operating conditions of the company’s fleet transport. Negotiates and deals with other workshop contracting company for the assurance of repairs required and needed for the fleet. Ensure to attain high percentage availability of the fleet and to prevent breakdown or failure to obtain good operating conditions and assurance of good sales profit.
Managing and supervision on the repair and maintenance of light vehicles provided to ARAMCO on a least contract for the whole E-W pipeline operations. Aimed at capturing the required procedure in doing the preventive maintenance to prevent vehicle failure and to obtain good operating condition for all vehicles. And also, directing the operation of the whole pipeline assigned vehilces and likely leads the technicians in performing of assigned task.
Supervise the repair and maintenance of Hino buses in the service center aimed at maintaining the required fleet availability level, also control assurance of repair on all engine and underchassis components and accessories. Direct the operation in the job site and lead the staff on the performance of assigned task. Recommend and assist management in the formulation, development and execution of policies and procedures to attain the company’s goal and objectives
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