Senior Coordinator Customer Service & Imports
SKYCOM Express LLC
مجموع سنوات الخبرة :6 years, 6 أشهر
February 2013 till date SKYCOM Express LLC UAE
Senior Coordinator Customer Service & Imports
* Dealing with Local & International Customers (Ensuring customer queries /complaints are attended to & resolved in a professional manner)
* Coordinating with multiple agents for timely & smooth deliveries
* Booking collections /pick-ups both local & international
July 2012 - December 2012 COMPEX International Courier UAE
Customer Service Executive
* Answering phone calls
* Correspondence with customers through email & phone
* Registering bookings for collections within UAE & International
* Coordinating with service providers for local & international deliveries
* Reporting to management regarding daily job functions
Jan 2008 - March 2012 MEX Courier & Cargo Ltd United Kingdom
Customer Service Executive
* Answering phone calls
* Dealing with customer queries
* Coordinating with agents in Middle East
* Submitting timely and accurate customers reports
* Dealing with collection requests
* Review levels of complaints and quality resolution
Sep 2007 - Dec 2007 Par Melba Limited United Kingdom
Accounts Assistant
* Bank Reconciliation
* Handling Bank Deposits & Cash Withdrawals
* Managing Debtors & Creditors
* Preparing Invoices
* Filing documents
* Handling Bank Transfers
Kinnaird College for Women Lahore, Pakistan (April 2000) * Graduated In Statistics & Economics
Cathedral College for Girls Lahore, Pakistan (September 1997) * Intermediate (F.Sc Pre-Medical)