Cleo Franco

Full management of the day-to-day running of the Office - including Recruitment, Employee Relations, Leave Management, Exit Management, Contracts for employee, Office Rental, Exit formalities and so on. Some specific details are stated next:

• Take ownership of office systems and processes.
• Recruiting candidates for positions across the company.
• Formulates HR policies and procedures and facilitates smooth implementation of HR policies related to recruitment, selection, probation, disciplinary actions, resignation, and termination.
• In charge of leave procedures
• Liaise with clients as required. (E.g. marketing, venue arrangements, & logistics).
• Assist consultants in proposal, presentation, and report generation for workshops and board meeting.
• Create, plan and implement office initiatives that lead to positive office morale, i.e. parties, outings, off-sites, GENYX Retreats, gatherings, etc.
• Update all systems with details of new staff members (HR database, IT/log-in systems, the phone list, and payroll).
• Supporting the Managing Director with high-level documentation, such as Master Service Agreements, Supplier Contracts, and Partnership Contracts.
• Employee management - performing bi-annual performance reviews, setting goals and development plans, and ensuring the team adheres to corporate policies.
• Providing marketing support - working on website updates, calendars, linkedIn, etc.

Proficient in the management of the Organizational HR lifecycle: Recruitment, Induction, Employee Relations, Performance Appraisal, Employee Retention, Culture Building Initiatives, Grievance Handling, Audit Readiness, Attendance and Leave Management, Insurance, Visas, Exit Management, and so on. Some specific details are stated next:

• Recruiting candidates for positions across the company
• In charge of visa procedures and induction formalities
• Conduct orientation sessions and prepares company introduction manual
• Formulates HR policies and procedures and facilitates smooth implementation of HR policies related to recruitment, selection, probation, disciplinary actions, resignation, and termination.
• Responsible in the preparation and distribution of payroll for all employees
• In charge of attendance management for all employees, including various department-level reports and scorecards
• In charge of employee leave reports on a quarterly basis, and advising individual employees based on the leave policy
• In charge of medical insurance, life insurance, and employee liability
• Responsible in the preparation and distribution of payroll for all employees
• Ensuring smooth functioning of exit formalities, such as preparation of the final settlement, handing visa cancelation or transfer procedures, and releasing final settlements based on company policy
• Handling employee grievances and collectively arriving at appropriate solutions, disciplinary actions, in order to ensure fairness as well as employee satisfaction and retention
• Guiding different departments during performance appraisals and communicating performance scorecards
• Maintaining employee records accurately, administrating employee documents such as salary certificate, salary transfer letter, confirmation letter, and so on.

Lead HR Anchor for a wide array of HR services across the organization
Gained excellent experience across Recruitment, Induction, Employee Relations and HR Administration services

• Anchoring recruitment of employees across all units in Retail, Food & Beverage, etc.
• Single point of contact for engaging with recruitment consultants.
• Inducting and Orienting newly joined employees with existing staff members across the firm.
• Creating and updating the employee rules and regulations handbook, dealing with leaves, confidentiality agreements, insurance, resignations, terminations, et al.
• Pre-screening, compiling, short-listing candidate applications.
• Conducting face-to-face, as well as telephonic interviews with candidates.
• Preparing offer letters and employment contracts of newly appointed staff.
• Coordinating employee visa and immigration processes.
• Conducting confidential reference checks on candidates.
• Processing procedures of resignation, termination and preparing documents such as salary certificates, salary transfer letters, etc.
• Updating recruitment status reports for all positions, and maintaining a resume bank.
• Collecting candidate demographic details, for carrying out reference checks.
• Updating interview appraisal forms.

Managed critical responsibilities across Front Office, Student and Staff Services
Gained invaluable experience in education services in a global, multinational environment

• Handling registration procedures for students.
• Ownership and closure of new-student inquiries and updating student records.
• Handling reception duties at the front office, managing guests, telephone lines, as well as walk-in enquiries.
• Maintaining student files, printing their student id cards, and other student support services.
• Providing application support forms to students, and follow up.
• Assisting students and staff members on admissions, registrations, and general inquiries.

Gained exposure to the People Function (Human Resources), and grew in my understanding of the different facets of HR, and their critical importance to the organization

• Lead anchor and point of contact for outsourced employees, as well as clients and candidates.
• Processing the formalities for inbound candidates, including flights, employment visas and passport custody.
• Proficiently used Hire Craft - a recruitment management software.
• Coordinating walk-in, as well as scheduled interviews between consultants and candidates.
• Handled all incoming & outgoing telephone calls, email, fax, scanning and courier services.
• Preparing business letters for official purposes.
• Handled petty cash expenses, including stationary, printing and delivery of identity cards, business cards for all staff members, as well as related official documents.
• Following up with client payments, invoices and cheques and managing the front office.
• Preparing and maintaining exhaustive excel reports, with detailed client & candidate data.
• File management for outsourced staff.