customer service agent
VOX Cinemas
Total years of experience :13 years, 2 Months
The principle point of welcome. Help customers during entertainment shows, checking tickets, showing people to their seats, selling programmes, selling refreshments during the interval, dealing with any problems or complaints re-stocking the refreshment and being responsible for health and safety, for example, making sure fire exits are not blocked. Listen to answer phone messages and to call back customers throughout the day for Theatre reappointment and cancellations.
attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details) · · · carrying out pre-flight duties welcoming passengers on board and directing them to their seats; informing passengers of the aircraft safety procedures of take-off during flight and landing; ensuring that all hand luggage is securely stored away; Give first aid when necessary·
serving meals and refreshments to passengers; selling duty-free goods and advising passengers of any allowance restrictions in force at their destination
Providing 100% customer service to guests using the lounge.
serve refreshments.
assist with concierge services.
perform check and checkout of premium guests in the lounge
· Duties: Fusion BoutiqueHotel 5 star 33 rooms, 1 restaurant 2 bars and 4 conference rooms Saskias Fine Dining Restaurant Polokwane, South Africa www.fusionhotel.co.za Restaurant Receptionist/Hostess To coordinate with the Restaurant Manager and Restaurant staff as per the reservations for a session. · · · · · · · · · · To ensure that all reservations are taken in a courteous, informant and professional manner. To ensure that the front of house is clean and tidy and all menus presentable. To ensure that flowers are ordered and paid for beforehand. To ensure that all specific and special requests by guests, made during the reservation, are timely and accurately planned and executed. To be present at the front of house at all times to receive guests in a professional and courtly manner. To ensure that all cash-ups are completed as per standard and procedure as laid out by the Restaurant manager To ensure that guests payments are done accurately and timely and where applicable to assist guests with credit card rejections etc. To be responsible for the float assigned to you at each shift. To ensure that all stocksand supplies are timely requested, correct stock level are maintained and stored under optimum conditions. To prepare reports at the end of the shift, including the completion of the handover book for the next shift, marketing calls and cash ups