OPERATIONSSUPERVISOR
La Maison Hotel
Total des années d'expérience :7 years, 3 Mois
JobResponsibilities
• Managed and motivated large teams of staff to deliver against daily operational targets
• Conducted end-of-month audits for upper management review
• Coordinated daily activity using exceptional organization and planning abilities for smooth-running business operations.
• Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
• Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruption.
• Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
• Mentored all new employees while also demonstrating best methods for servicing clients and guests.
• Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
• Coordinated with the serving staff ensuring that buffet stations in the dinning room were always kept clean and dishes were refilled quickly.
• Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
• Cultivated long-lasting relationships with outside vendors including florists and restaurants to secure relationship marketing opportunities for guests.
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Tracked employee performance and task completion to meet quality standards.
Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
Ensuring that the entire hotel premises, guest rooms, meeting and bandquet rooms are in order and clean.
Conducted evaluations to measure performance and progress of employees.
Held regular briefings with team members motivating them to achieve exceptional results for customers.
Helped improve customer service quality assurance and service speed by developing and implementing successful solutions.
Checked equipment for faults flaws and defects and scheduled maintenance operations to fix issues and keep department operational.