Clinton Benjamin Kisia

• Served 80+ customers daily, applying consultative selling to match footwear needs, resulting in measurably higher conversion
rates.
• Drove up selling of accessories and care products, contributing to an estimated 15% increase in average transaction value per
customer.
• On boarded and mentored 5+ new team members, training them on POS systems, customer handling SOPs, and visual
merchandising standards — reducing ramp-up time significantly.
• Maintained 98%+ shelf availability by proactively monitoring stock levels, flagging shortages, and coordinating timely
replenishment with the stock team.
• Upheld strict store cleanliness and planogram compliance, contributing to consistently positive mystery shopper evaluations.

• Assisting customers in locating products, listening to inquiries and solving
problems.
• Building good relationships with customers giving them a positive experience to
ensure a higher customer retention.
• Work place cleanliness, product display, store organization to monitor stock
levels and report shortages.
• Training and induction of newly recruited employees.

• Managed end-to-end customer journey from greeting to checkout in a fast-paced apparel environment, maintaining high
service standards across 60+ daily interactions.
• Achieved inventory reconciliation accuracy below 2% variance, maintaining precise records for stock, restocks, and shortage
reporting.
• Executed seasonal product displays and outfit pairing recommendations, directly influencing impulse purchases and
increasing units per transaction.
• Handled customer complaints and returns professionally, de-escalating issues and retaining customer loyalty.

• Receiving customers, greeting and providing them answers they may need
• Folding and organizing clothes and other products.
• Ensure attractive displays of product and providing product information.
• Record management for inventories, stock and restocks, and shortages
• Sales and cash handling.

• Consistently met or exceeded monthly sales quotas through consultative, needs-based selling across a diverse furniture and
mattress product range.
• Built a strong referral pipeline by nurturing post-sale relationships, resulting in repeat business and word-of-mouth customer
acquisition.
• Managed detailed stock inspection and site operations records, supporting accurate inventory control across a large-format
showroom.
• Designed and maintained high-impact product displays, increasing showroom dwell time and driving walk-in conversion
rates.

• Marketing/Up sales new products and services
• Solve customer concerns and ensure customer satisfaction
• Attractive display of products.
• Record Keeping and Stock taking.
• Detailed Site Operations and Inspection records.