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Clinton Nirmal, Guest ServiceAssociate

Clinton Nirmal

Guest ServiceAssociate·Opa Bar& Cafe.

India

Bachelor's degree, Arts And Languages

Work experience

Total years of experience: 5 years, 8 months

Guest ServiceAssociate

January 2026 - Present

Opa Bar& Cafe.

Mumbai, India

January 2026 - Present

Upheld professional customerservice in a fast-paced environment
• Resolved guest inquiries and resolved concerns efficiently
• Coordinated with team members to ensure smooth dailyoperations
• Ensured cleanliness and hospitalitystandards were consistently preserved
Company industry:
Hospitality & Accomodation
Job role:
Other

Flight Attendant

September 2022 - December 2025

Qatar Airways.

Doha, Qatar

September 2022 - December 2025

• Operated across 200+ long-haul international routes annually
• Trained on aircraft standard operating procedure, emergency procedures for Boeing & Airbus A320/A321/A330/A350/777/200/300/787/800/900ER
• Trained in Crew Resource Management, First-Aid, and Fire fighting for in-flight situations
• Ensured passenger safety & security with Qatar Airways as per standards& Regulations
• Collaborated within multinational crews using CRM principles
• Delivered premium customer service on international long-haul routes
Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer Service Associate

September 2020 - July 2022

SkyTelecom.

Mumbai, India

September 2020 - July 2022

• Handled 50+ daily customer interactions efficiently
• Upheld complaints and billing issues in fast-paced environments
• Sustained high satisfaction and consistently met KPIs
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

University of Mumbai

November 2022

November 2022

Bachelor's degree, Arts And Languages

India

Wilson College.

April 2019

April 2019

High school or equivalent, Art

India

St. Anthony's High School.

May 2017

May 2017

High school or equivalent, Art

India

Skills

AVIATION
Intermediate
AVIATION
Intermediate
CLEANLINESS
Intermediate
CLEANLINESS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMERGENCY PROCEDURES
Intermediate
EMERGENCY PROCEDURES
Intermediate
FIRST AID
Intermediate
FIRST AID
Intermediate
INTERNATIONAL BUSINESS
Intermediate
INTERNATIONAL BUSINESS
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate

Languages

English
Expert
Hindi
Expert
Marathi
Beginner