Customer service
KIMKA CONSULTANCY
Total des années d'expérience :1 years, 3 Mois
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* Objective assessment.
* Plan of action.
* Resolving customer complaints via phone, email, mail and social media.
* Using telephones to reach out to customers and verifying of their account information
* Assisting with placement of orders, refunds or exchanges.
* Taking of payment information and other pertinent information such as addresses and
phone numbers.
* Selling of insurance policies
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I come to you as a friendly, motivated person, who has a passion to serve others and an ability to pleasantly surprise my customers by doing something above and beyond their expectations I consider myself to be an expert at finding ways to make people feel special. With my present employer I am charged with ensuring that all customer queries, issues or complaints are resolved to the satisfaction of all. I always have a smile on my face, possess a positive and flexible approach to things and can play a vital role in creating a great first impression.
courses: Strategic Management Financial Accounting Financial Management International Business Management International Economics Development of Society Personal Health Religious Ethics Basic French Human Resource Management Marketing Management
courses: Kenya Certificate of Secondary Education (KCSE) Professional Courses &