Senior Client Service Consultant
OLD MUTUAL LIMITED
Total years of experience :10 years, 0 Months
Responsibilities
Attend to client queries.
Fully multi-skilled across Insurance and Life assurance products and processes.
Liaising with external parties.
Providing telephonic and face to face service to customers and intermediaries.
Achievements
BCom Hons in Marketing Management
Customer Service Certificate by The Chartered Institute of Customer Management.
Certificate in Business Etiquette by The Zimbabwe Institute of Diplomacy.
Basic Banking Skills by Old Mutual Group Specialised Training.
Position: Teller
Duties
• Processing withdrawals and deposits for Clients
• Ensuring that no counterfeit money is in circulation
• Selling the Groups’ products to existing and prospective clients’
• Ensuring full compliance with set systems and procedures
• Participation in the sales efforts’ to achieve branch sales targets
Industrial Attachment
Professional Qualifications
Brand Management Industrial Marketing Relationship Marketing Service Marketing
Certificates: 1. Certificate of Proficiency - Long Term Insurance by the Insurance Institute of Zimbabwe (June 2020) 2. Certificate of Proficiency - Short Term insurance by the Insurance Institute of Zimbabwe (April 2019) 3.Customer Service Certificate by The Chartered Institute of Customer Management (2019) 4. Certificate in Business Etiquette by The Zimbabwe Institute of Diplomacy (2019) 5. Basic Banking Skills by Old Mutual Group Specialised Training (2018) Academic Qualifications BCom Hons in Marketing Management