Head of Operations
Qatar Financial Centre Regulatory Authority
Total years of experience :27 years, 7 Months
The QFC Regulatory Authority serves as the independent regulator of the Qatar Financial Centre (QFC), authorizing and regulating firms and individuals conducting financial services from the QFC.
In my role as Head of Operations I am accountable for the strategic development of the Operations department which aligns with the wider goals and objectives of the organization. The Ops team provides their services to the core of the business and all other internal stakeholders. One of my other key responsibilities is setting the annual Budget and Department expenditure. Subsequently being responsible for contract monitoring and management.
Key Achievements:
‒ Reduced operational expenditure by 30%.
‒ Development and implementation of data collection for provided services feeding into Dashboard report.
‒ Development Dashboard reporting to COO.
‒ Prepared & evaluated Request for Proposals (RFP).
‒ Optimized the office layout by redesigning the floorplan, allowing for a more spacious office floor and space efficiency with clear evacuation routes.
‒ Successfully projected planned and relocated 120 workstations with minimum disruption to the business, having no down time to business hours
‒ Successful completion fit-out, staying 30% within budget threshold
‒ Appointed Safety Officers for all floors, supported by accredited training for certified training.
I have been seconded to the QFCA for a period of 3 years to lead their multimillion-dollar flagship project, please refer to the next page for details about my role as Head of Operation Team - Msheireb Downtown Doha.
End of 2016 the QFC announced that all QFC entities would be moving to the new Financial City in Msheireb Downtown Doha, being the world’s first sustainable downtown regeneration project with the highest concentration of LEED buildings in the world. During the project I was leading and managing all aspects of the relocation of the QFC entities (1. QFC Authority, 2. QFC Regulatory Authority, 3. Qatar International Court and Dispute Resolution Centre & 4. Qatar Finance and Business Academy).
High level responsibilities;
‒ Leading the Operating Team safeguarding that responsibilities and obligations are being met, whilst reporting to the Steering Committee, providing them with the required recommendations to set the strategic course of the project.
‒ Developing a project implementation plan, identifying key project milestones and required resources.
‒ Delivering on project milestones as approved by the Steering committee. Monitoring progress against project plan, providing regular, detailed reports on project related progress and risks to the Steering Committee.
‒ Recommending and maintaining all budgets allocated to the Project, keeping the Steering Committee apprised of the budget related forecasts and expenses.
‒ Responsible for the development of all procurement processes and documentation.
‒ Responsible for the development of all project related Agreements with Consultants and new Landlord.
‒ Ensuring proper coordination takes place with all internal and external stakeholders.
‒ Managing all project resources including Design Consultants, Legal Consultants and Project Management Consultants in order to facilitate the successful implementation of the Project.
Project Deliverables included;
‒ Shortlisting & recommendation for the commercial space within Msheireb of all 4 entities.
‒ Developing project brief, establishing end-user requirement
‒ Full design development for the new premises of all 4 entities. (Selected buildings all in Core & Shell finishes)
o Space planning
o Concept Design Development
o Schematic Design Development
Project specific:
‒ 3 buildings selected with an approximate total area of 16, 586 m².
‒ High end-user requirements, taking into consideration.
‒ Commercial Interior Design varying from LEED GOLD to GSAS 3 Star.
Responsible for the delivery of full 24/7 FM service to Clients in the top 10 segment of Qatar: Lusail, The Pearl Qatar & Doha Festival City. Managing essential services to these Client such as security, cleaning, concierge, planned preventative & corrective maintenance on MEP, pest control, quality health & safety monitoring,
Duties:
Implementation of SLA’s and KPI’s
Dilapidation Monitoring & Reporting
Planned Preventative Maintenance reporting and analyses
Cost reduction on services and procurement, maximizing value.
Deputizing for Head of Operations
Development and implementation of policies & procedures
Client relations
Contract management & negotiations
Help desk
Quality Health safety & environment implementation & monitoring
Key Achievements:
Successful mobilisation of new project under which Lusail Marina Phase 1A project & HDC Restaurants. Lusail contract to be extended without tender procedure.
Winner Construction Week Qatar Award 2011 & 2012 for Best Facility Management Company
Development and implementation of testing procedure for Integrated Life Safety Systems
Retention of staff
Responsible for the delivery of 24/7 FM services to 6 Residential Towers, 149 villas of Etihad Airways & the Al Wahda Mall in Abu Dhabi.
Duties:
Managing PPM rotation
Managing the Service centre
Development of staff and organization.
Preparation monthly reports,
Overseeing the budget.
Client relations
Negotiation contracts with subcontractors
Dilapidation reporting.
MEP Engineer Presidential Palace, - Overseeing the work of the contractors that are responsible for the maintenance of all MEP installations. Monitoring refurbishment/renovation projects including coordination with subcontractors, achieving high quality finishing within the set time line.
Duties:
Project Management
Monitoring and analyses of PPM & CM
Monitoring and inspecting contractors
Client relations
Key Skills:
Preparing tender specification to contractor
Tender return evaluation and recommendation to the client
Development and implementation of administration filing system
Responsible for the maintenance contracts with client such as Mondriaan Towers, Bank branches & Schiphol Airport.
Duties:
Coordination and planning of PPM & CM
Contract management
Having direct contact with the engineers on site to provide support.
Cost calculation of renovation works and new extensions.
Client & Vendor relations
Carrying out preventive & corrective maintenance on all transport and building installations such as: fully automated production lines, fire alarm system, water treatment plant, cooling cells & Electrical infrastructure.
Reorganization of stockroom technical division Flora-Holland. Improving logistics, identifying non moving items, achieving more efficiency. With an estimated internal inventory value of 1.000.000, - euro.
Responsible for the preventive & corrective maintenance in common area’s and inside apartments. Carrying out small renovation works and liaising with contractors.
Responsible for independently assembling & installing electrical installation central heat exchange rooms for local power Distribution Company.
Carrying out reactive maintenance and inspecting on Electrical installations, from Fire Alarm Installations to light control systems. Working for several clients such as; Nursing homes, Post offices, Banks, Multi storey parking garages, University’s, Schiphol Airport.
Installing new installations such as: air handling units, LV Panel including ATS panel, renovation works, emergency lighting, upgrading light control systems ect.
Responsible for modification of electrical infrastructure in commercial buildings of the ING Bank. Carrying out several renovation projects in residential buildings.
Assisting with the installation of electrical installations in luxury houses & commercial buildings.
First Year of Bachlor