Craig Cooper

• Direct the supply chain logistics and operations in the UAE for this 3PL B2B service provider across 3 business verticals - e-Commerce (BuyParts24, BuyGro), Automotive Logistics (Spare Parts), and Warehousing Logistics
• Accountable for P&L / financial performance - set up and monitor annual budgets, prepare forecasts, and plan & optimize resource utilization to exceed SLAs & KPIs, stay under budget, and maintain quality & safety standards
• Built and launched the e-Commerce logistics platform serving B2B clients - created and embedded backend capabilities including first & last-mile distribution, storage/ warehousing, and reporting functions
• Support business development and position the company as a strategic partner - represent Gallega at industry events and conduct joint client visits with Sales to establish client relationships in the B2B sector, including government, SMEs, MNCs & fleet companies
• Enhanced brand visibility in collaboration with Marketing - introduced branded vehicles, co-branded stationery & packaging, designed uniforms, and refreshed the corporate brand image
• Lead, coach, and mentor a 100+ personnel multi-cultural workforce - drive robust employee engagement by creating an inclusive and empowered work environment and promoting employee learning & development
• Foster a culture of innovation and growth - chair regular cross-functional workforce meetings to promote new ideas, identify areas of improvement, resolve issues, and produce solutions to meet company and client goals

• Launched the courier logistics for the digital marketplace/ e-Commerce platform for this semi-government company (joint venture
between Emaratech and the DED Department of Economic Development). Shaped the strategic direction, growth, operations and
profitability of the platform across diverse B2C categories
• Managed a team of logistics staff (in-house and outsourced) to ensure delivery within SLAs across all emirates - worked with the
team to reduce delivery time and exceed targets
• Developed SOPs and monitored performance - analyzed data and trends and identified areas of improvement to deliver consistent
operational efficiency and productivity improvement
• Enabled satisfactory internal & external audit outcomes - ensured strict adherence to ISO and Health & Safety protocols
• Maintained client and government partner relationships - met with key decision makers and government officials, built and nurtured
strong working relationships
• Transformed operational performance at ZAJEL Courier Services (entrusted to execute a dual role) - reviewed resources, identified
gaps, reengineered processes to improve service delivery, and enabled the business to scale efficiently