Craig Johnson, Business Operations Manager III

Craig Johnson

Business Operations Manager III

St. Vincent Oncology

Lieu
Etats Unis - Rio Rancho
Éducation
Master, Administration And Business Administration
Expérience
14 years, 5 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :14 years, 5 Mois

Business Operations Manager III à St. Vincent Oncology
  • Etats Unis - Santa Fe
  • Je travaille ici depuis juin 2023

Managed business operations at a large county hospital in New Mexico.
Spearheaded the integration of EPIC EMR, enhancing data management and operational efficiency.
Implemented change management operations for EPIC EMR go- live.
Developed front and back-office operations, improving workflow processes.
Pioneered office standardization initiatives, setting a benchmark for quality in healthcare administration.
Managed rigorous ACS COC accreditation process, ensuring compliance and excellence in service delivery.
Developed team capabilities in managing front and back-office operations, fostering a collaborative environment.
Enhanced hospital efficiency by leading EPIC EMR integration. Set healthcare admin quality benchmarks through office standardization.
Boosted team performance in managing hospital operations.

Senior Operations Manager à Harris Health System
  • Etats Unis - South Houston
  • mai 2015 à avril 2023

Managed operations of two large healthcare clinics, serving over 5000 patients monthly
Established lean initiatives and quality metrics to drive operational excellence
Coached 50+ physicians and advanced practice professionals in best practices

Boosted clinic efficiency by implementing a new patient scheduling system, reducing no-shows by 25%.
Pioneered the first healthcare-based foodbank in Texas, expanding to three locations and aiding 200+ monthly.
Led a diabetes control pilot, cutting A1c levels by 1.4%, reducing ER visits and hospital admissions.
Developed lean six sigma protocols, training staff and optimizing resource management across clinics.
Coached a team of 50+ physicians, enhancing operational best practices and service quality.
Streamlined clinic workflows, enhancing patient throughput by 15%.

Director of Operations à St. Luke’s Episcopal Health/CHI
  • Etats Unis - The Woodlands
  • novembre 2009 à mars 2015

Managed business operations at CHI St. Luke's Health, leading 5 department supervisors and 90 staff members
Promoted to Director of Operations in 2013, overseeing strategic growth and profitability initiatives
Collaborated closely with the COO to revitalize a failing service line, resulting in a profit turnaround of $1.5 million
Boosted service line profits from $1M loss to $500K gain in one year.
Launched Outpatient Population Health, enhancing client satisfaction by 18%.
Standardized referral processes, improving communication and efficiency.
Relocated executive health program, driving a 40% revenue increase.
Reorganized staff and updated equipment to turn around a failing service line.
Elevated failing service line to $500K profit by optimizing staff and resources.

Éducation

Master, Administration And Business Administration
  • à Texas Woman's University
  • décembre 2013

Specialties & Skills

Respiratory Therapy
Health Issues
Healthcare Quality
Lean Healthcare
Healthcare Strategy
Healthcare
Critical Care
Respiratory Therapy
Administration
Professional Communication
Strategic Planning
Business Operations
Business Development

Profils Sociaux

Site Web Personnel
Site Web Personnel

Le lien a été supprimé pour non-respect des conditions d'utilisation. Veuillez contacter l’équipe d'assistance pour plus d'informations.

Langues

Anglais
Langue Maternelle

Adhésions

ACHE
  • Member
  • January 2014
MGMA
  • Member
  • February 2021

Formation et Diplômes

Registered Respiratory Therapist (Certificat)
Date de la formation:
June 2023
Lean Six Sigma Black Belt (Certificat)
Date de la formation:
August 2015