Senior Customer Service Representative
Fixperts Contracting LLC
Total years of experience :14 years, 5 Months
Receive and manage customer telephone enquiries using primarily the UPS global track & trace software systems to provide solutions to those customer enquiries. ▪ Handling complaints. ▪ Conducting an investigation related to lost and damaged packages. ▪ Initiating outbound calls for investigation purposes related to lost and damaged packages. ▪ Issuing customers refund related to their claims. ▪ Resolving technical issues.
Ensure that each customer receives outstanding customer service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. ▪ Answering inbound calls about: - Handset features such as plans, data, and promos. - Billing inquiries. - Handset technical issues.
▪ Administer first aid treatments and provide medications for employees as needed. ▪ Monitor and record the patient’s condition. ▪ Assist all injured employees to the nearest hospital. ▪ Maintain all employees medical and other similar records. ▪ Secure and ensure that the sick employees submit “fit to work” certificate. ▪ Interpret and evaluate diagnostic test based on the verification of medical certificates. ▪ Schedule (every first quarter of the year) and assist annual medical examination of all employees. ▪ Process enrollment for Health Maintenance Organization (HMO) twice a month and Group Life Insurance every month. ▪ Monitor absenteeism especially AWOL and conduct visitation at home as needed. ▪ Conduct inventory of medicines and other supplies twice a month. ▪ Perform other duties and responsibilities that maybe assign from time to time.
▪ Ensures efficient and coordinated clinic flow by coordinating and planning clinic activities; communicates patient’s needs; makes referrals; serves as a resource person of insurance information. ▪ Delivers direct patient care; assesses patients physical, psychosocial and/or emotional needs; provides patient and family teaching; triages patients and informs physician of patient status; responds to phone messages from patients and informs physicians as needed; orders supplies; stocks and maintains patient’s rooms; sterilizes instruments. ▪ Administers medications as assigned; serves as a resource person for knowledge of medication uses, side effects, and dosage; checks for proper medication order; documents medications; obtains required consent forms to administer immunizations; notifies pharmacies of physician approved prescriptions; reviews drug samples to insure they have not exceeded the expiration date; labels sample drugs and educates patients of medication administration. ▪ Performs other duties as assigned.