Operation Analysis Manager
Mandarin Oriental
Total years of experience :7 years, 7 Months
• Implement and update labor standards, criteria and analyze effectiveness
• Work closely with Carpedia International Managing Consulting
• Train managers on labor management systems and processes
• Produce labor analysis and productivity reports on a daily, weekly and monthly basis
• Monitor accuracy of departmental forecast and conduct weekly productivity meetings with managers and executive committee alike
• Analyze and review labor reports and advise of corrective actions as needed
• Participate in annual payroll budgeting process
• Analyze and modify work process as needed
• Ensure that proper inventory control processes and procedures are in place
• Coordinate all aspects of the organization’s service philosophy
• Supervised and develop quality standards in all organizational process
• Maintained the “Check Safety First Certificate” and the “Hygienic Program Certificate”, Winner of the CRISTAL Hygienic Program Regional Award
• Implemented Quality procedures in 2 of the 5-star partnership properties in Costa Rica
• Winner of the CSR developed program in the America’s hotels
• Provided executive level administrative support to the Director
• Coordinated accurate communication channels and act as a liaison between
the Director and the board of managers in order to achieve a common objective
• Provided assistance to the Director to implement management and control procedures
* Oversee general operation of the hotel when the Director of Rooms or Front Desk Manager was not present.
* Set the tone and example of guest service and guest satisfaction for all colleagues.
* overseeing specific shifts of the Front Desk. Checks the Bell/Door, Turndown and Night House Person lists.
* Participates in the managing, overseeing and training the Front desk personnel.
* Acted as a liaison with the Front Desk Manager and DOR concerning Front Desk colleagues.
* daily check of the previous day‚s work, i.e. posting, deposits, cash reports and petty cash reports.
* Handles guest incidents in reporting via Home Office and contacting the Risk Manager for guidance on claims reporting to carrier. Ensures that processing of all incidents is done timely.
* Works with FOM and Safety Team Leader on all safety related issues.
* Oversees the Door/Bell staff in the absence of a Valet Supervisor (if applicable) and/or Front Desk Manager or DOR.
Dissertation Topic: The constraints to introduce Six Sigma in the Hotel Industry Corporate Finance Managing across Cultures Leadership and Development Strategic Hospitality Management Sustainability Trends in Tourism and Hospitality Data Analysis and Decision Making Strategic Operational Management Hospitality Financial Management and Budgeting Business Economics Strategic Management Revenue and Pricing Management Tourism Destination and Event Planning Applied Research Project
Dissertation Topic: Analysis and logistic to create a new Restaurant Concept in the city