Customer Service Officer
Tiger Properties
Total years of experience :9 years, 3 Months
❖ Responsible for the registration for off-plan properties, and
completed properties using the Oqood system of the Dubai Land
Department.
❖ Coordinate with the Bank for the properties for mortgage
application.
❖ Performs a variety of tasks in connection with the collection of
instalments, service charges and payments of delinquent accounts.
❖ Responsible to support client inquiries thru emails and phone on
a daily basis
❖ Responsible to collect payment and issue a receipt to the clients.
❖ Performs administrative and office support activities for multiple
managers.
❖ Assist the client for the documentation process for the resale
properties.
❖ Preparing contract for the sold properties using a template from
the CRM system.
❖ Update clients details using the CRM system.
❖ Preparing a Tenancy Contract using the Ejari system.
❖ Handling support for company website chats using Tawk chat
application.
❖ Preparation of invoices to clients.
❖ Preparation of Statement of Accounts to clients.
❖ Issuance of receipts and checking of account statements using
Pact Revenue System.
❖ Reliever of the Receptionist.
❖ Answer general phone inquiries using a professional and
courteous manner.
❖ Greet clients, suppliers and visitors to the organization in a
professional and friendly manner.
❖ Receiving deliveries, couriers, incoming faxes & arranging
distribution to recipients.
❖ Prepare letters, reports and other documents often of a sensitive
and confidential for Managing Director.
❖ Prepare and send outgoing mail and courier parcels.
❖ Purchase, receive and store the office supplies ensuring that
basic supplies are always available.
❖ Provide secretarial and administrative support to management
and other staff.
❖ Administer petty cash according to established procedure.
❖ Prepare sales quotations and customer invoice.
❖ Follow up and collect payment from the clients for their unpaid
invoices.
❖ Prepare daily collections report for the financial management.
❖ Prepare documents for the car renewal registration.
❖ Deposit the collected check/s to the Bank.
❖ Data entry, organizing and maintaining files and records.
❖ Make travel arrangements for executives.
❖ Assist the HR officer in preparation for the visa process.
❖ Prepare monthly report for the company bills.
❖ Conducting research for the sales manager.