CONTRACT LOGISTICS CUSTOMER SERVICE
KUEHNE NAGEL
Total years of experience :13 years, 4 Months
Coordinate with customer on their daily inbound and outbound shipment.
Generate pick ticket/list for warehouse customer order picking.
Troubleshot WMS if any discrepancy on the inbound and outbound actual receiving and dispatch.
Update company Warehousing Management System(Click software)
Also update customer Warehousing Management System (SAP software)on daily shipment receiving and ship confirmation.
Prepare outbound docs such as Invoice, Packing List and Delivery Advise for passing the BOE and customer submission.
Attend customer e-mail/ request and phone calls
Update reports.
Monitor shipments from warehouse to delivery location and update customer on the status.
Coordinate with customer on their daily inbound and outbound shipment.
Generate pick ticket/list for warehouse customer order picking.
Troubleshot WMS if any discrepancy on the inbound and outbound actual receiving and dispatch.
Update company Warehousing Management System(Click software)
Also update customer Warehousing Management System (SAP software)on daily shipment receiving and ship confirmation.
Prepare outbound docs such as Invoice, Packing List and Delivery Advise for passing the BOE and customer submission.
Attend customer e-mail/ request and phone calls
Update reports.
Monitor shipments from warehouse to delivery location and update customer on the status.
Company KUEHNE NAGEL
Position CONTRACT LOGISTICS CUSTOMER SERVICE
Period October 21, 2013 -December 31, 2013
Dubai World Central
Dubai, U. A. E.
➢ Handling Inbound of Johnson & Johnson shipment
➢ Generate labels for put away and inbound receiving forms.
➢ Monitor the warehouse to ensure that receiving status will be on time to meet customer KPI.
➢ Coordinate and update customer daily on inbound status
➢ Update Company Warehousing Management System (CEIL)
➢ Apply COO (Certificate of Country of Origin) and Pass BOE (Bill of Entry) for outbound orders.
➢ Prepare delivery advice for custom BOE / docs. Submission
➢ Attend customer shipment request through e-mail and phone calls.
➢ Update customer inbound shipment planner for daily submission.
Company CEVA LOGISTICS
Position CONTRACT LOGISTICS CUSTOMER SERVICE
Period February 15, 2012 -September 30, 2013
Dubai World Central
Dubai, U. A. E.
➢ Coordinate with customer on their daily inbound and outbound shipment.
➢ Generate pick ticket/list for warehouse customer order picking.
➢ Troubleshot WMS if any discrepancy on the inbound and outbound actual receiving and dispatch.
➢ Update company Warehousing Management System (Click software)
➢ Also update customer Warehousing Management System (SAP software) on daily shipment receiving and ship confirmation.
➢ Prepare outbound docs such as Invoice, Packing List and Delivery Advise for passing the BOE and customer submission.
➢ Attend customer e-mail/ request and phone calls
➢ Update reports.
➢ Monitor shipments from warehouse to delivery location and update customer on the status.
Company KUEHNE NAGEL
Position CONTRACT LOGISTICS CUSTOMER SERVICE
Period October 21, 2013 -December 31, 2013
Dubai World Central
Dubai, U. A. E.
➢ Handling Inbound of Johnson & Johnson shipment
➢ Generate labels for put away and inbound receiving forms.
➢ Monitor the warehouse to ensure that receiving status will be on time to meet customer KPI.
➢ Coordinate and update customer daily on inbound status
➢ Update Company Warehousing Management System (CEIL)
➢ Apply COO (Certificate of Country of Origin) and Pass BOE (Bill of Entry) for outbound orders.
➢ Prepare delivery advice for custom BOE / docs. Submission
➢ Attend customer shipment request through e-mail and phone calls.
➢ Update customer inbound shipment planner for daily submission.
Company CEVA LOGISTICS
Position CONTRACT LOGISTICS CUSTOMER SERVICE
Period February 15, 2012 -September 30, 2013
Dubai World Central
Dubai, U. A. E.
➢ Coordinate with customer on their daily inbound and outbound shipment.
➢ Generate pick ticket/list for warehouse customer order picking.
➢ Troubleshot WMS if any discrepancy on the inbound and outbound actual receiving and dispatch.
➢ Update company Warehousing Management System (Click software)
➢ Also update customer Warehousing Management System (SAP software) on daily shipment receiving and ship confirmation.
➢ Prepare outbound docs such as Invoice, Packing List and Delivery Advise for passing the BOE and customer submission.
➢ Attend customer e-mail/ request and phone calls
➢ Update reports.
➢ Monitor shipments from warehouse to delivery location and update customer on the status.
Company DANZAS AEI EMIRATES LLC
Position CUSTOMER SERVICE COORDINATOR
Period March 17, 2006 -Dec. 10, 2011
Jebel Ali, South Zone
P.O. Box 2623
Dubai, U. A. E.
➢ Coordinate with Overseas Company Agents on shipments transactions.
➢ Daily monitoring of Client shipment movements and Maintain Shipments Tracker
➢ Prepare Client Bank endorsement documents for shipments having a Letter of Credit transactions
➢ Facilitate bookings of Ocean Export Shipments
➢ Monitor shipments from origin to destination
➢ Proof reading of Bill of Ladings and other Letter of Credit Documents to ensure the documents each and every details of the documents are correct and in order., before submitting it to the Client Bank.
➢ Assist Customer's inquiry regarding shipment.
➢ Coordinate and Assist Superior's on cargo matters.
➢ Communicate with client on daily basis to ensure their goals and needs are being meet.
Company KUEHNE NAGEL
Position CONTRACT LOGISTICS CUSTOMER SERVICE
Period October 21, 2013 -December 31, 2013
Dubai World Central
Dubai, U. A. E.
➢ Handling Inbound of Johnson & Johnson shipment
➢ Generate labels for put away and inbound receiving forms.
➢ Monitor the warehouse to ensure that receiving status will be on time to meet customer KPI.
➢ Coordinate and update customer daily on inbound status
➢ Update Company Warehousing Management System (CEIL)
➢ Apply COO (Certificate of Country of Origin) and Pass BOE (Bill of Entry) for outbound orders.
➢ Prepare delivery advice for custom BOE / docs. Submission
➢ Attend customer shipment request through e-mail and phone calls.
➢ Update customer inbound shipment planner for daily submission.
Company CEVA LOGISTICS
Position CONTRACT LOGISTICS CUSTOMER SERVICE
Period February 15, 2012 -September 30, 2013
Dubai World Central
Dubai, U. A. E.
➢ Coordinate with customer on their daily inbound and outbound shipment.
➢ Generate pick ticket/list for warehouse customer order picking.
➢ Troubleshot WMS if any discrepancy on the inbound and outbound actual receiving and dispatch.
➢ Update company Warehousing Management System (Click software)
➢ Also update customer Warehousing Management System (SAP software) on daily shipment receiving and ship confirmation.
➢ Prepare outbound docs such as Invoice, Packing List and Delivery Advise for passing the BOE and customer submission.
➢ Attend customer e-mail/ request and phone calls
➢ Update reports.
➢ Monitor shipments from warehouse to delivery location and update customer on the status.
Company DANZAS AEI EMIRATES LLC
Position CUSTOMER SERVICE COORDINATOR
Period March 17, 2006 -Dec. 10, 2011
Jebel Ali, South Zone
P.O. Box 2623
Dubai, U. A. E.
➢ Coordinate with Overseas Company Agents on shipments transactions.
➢ Daily monitoring of Client shipment movements and Maintain Shipments Tracker
➢ Prepare Client Bank endorsement documents for shipments having a Letter of Credit transactions
➢ Facilitate bookings of Ocean Export Shipments
➢ Monitor shipments from origin to destination
➢ Proof reading of Bill of Ladings and other Letter of Credit Documents to ensure the documents each and every details of the documents are correct and in order., before submitting it to the Client Bank.
➢ Assist Customer's inquiry regarding shipment.
➢ Coordinate and Assist Superior's on cargo matters.
➢ Communicate with client on daily basis to ensure their goals and needs are being meet.
Company AGILITY LOGISTICS
Position CUSTOMER SERVICE REPRESENTATIVE
Period April 5, 2006 - January 10, 2008
Address
Jebel Ali Free Zone Authority
Dubai, U. A. E.
Job Description
➢ Assist client Expeditors
➢ Daily monitoring of Inbound and Outbound Cargo.
➢ Prepare MRR (Material Receiving Report)
➢ Accurate storing process and its corresponding system transaction using EXCEED (Company Specific Software)
➢ Upload Purchase Order using MS EXCEL into EXCEED or create manually if P.O. Extract is not available in the System.
➢ Create ASN (Automated Serial Numbers for Inbound and Outbound Cargoes) such as: Normal and with OS& D (Overage Shortage & Damage) cargo.
➢ Allocate Shipments Order
➢ Generate Shipment's Pick ticket and Load ID's.
➢ Daily correspondence with the client
➢ Prepare Daily Inbound Report
➢ Assist Warehouse Assistant on Cargo Receiving Problem and Transaction.
➢ Perform other functions that will be assigned by superior from time to time.
College AMA Computer College Degree Bachelor of Science in Computer Science