Cristopher Mancilla Wagner

Lead operations for ensuring the safety of all guests inside the aircraft.
• Deliver outstanding customer service to premium class, collaborating with a team of 15 to coordinate
exceptional services.
• Optimize and execute a wide range of administrative tasks to resolve customer issues quickly and efficiently for total satisfaction.
• Pilot processes for anticipating, responding, and resolving guests’ needs in a timely and eff ective
manner to increase customer satisfaction.
• Demonstrate empathy and professionalism in resolving all customer issues in the moment, creating
superb customer experiences.
• Streamline management of multi-cultural passengers, demonstrating skilled communication, analysis,
and people management in understanding and meeting diverse needs.

Streamlined and managed the flow of administrative processes in Human Resources department of 18.
• Led operations for maintaining organized and accurate personnel files.
• Executed a wide variety of administrative staff duties related to areas such as administrative
processes, systems, reports, and forms.
• Coordinated processes for the admission and resignation of employees; followed up on resignation
approval; reviewed and proofread all admission related documents collected.
• Optimized data management, inputting new hire data into all HR data bases and maintaining current
employee’s information; updated all employee files and records in HR database.
• Maintained all hard copy human resources files.
• Assessed systems to identify and resolve issues quickly and directly, escalating as appropriate.

Liaised between executives, employees, and other external partners as the primary point of contract.
• Streamlined the flow of information accurately and in a timely manner to ensure clear communication
channels.
• Edited and clarified all information necessary for internal communication, including memos, emails,
presentations, and reports.
• Fielded, prioritized, and directed phone calls; distributed correspondence.
• Led management of executive calendar and scheduled all meetings.
• Piloted management and collection of all expenses and prepared weekly, monthly and quarterly
reports.