Coach, IT Consultant (EMEA)
www.jakub.fr
Total des années d'expérience :23 years, 11 Mois
As Mystery Escape is a startup - the role requires flexibility and knowledge/experience in various fields. That includes but is not limited to: customer service, marketing, software development, training, partner support.
Main responsibilities:
- managing Partners' implementation process
- supporting Partners operations
- managing web activities
- managing IT activities
- managing development of the RoomControl software
- managing contractors
- traveling across EU to Partners' offices
- managing training activities
- led training and development related international projects
- designed training programs
- designed training materials
- managed international teams (biggest: 10 people)
- collaborated with SMART Certified Training Centers
- facilitated "train the trainer" sessions face to face and online
Achievements:
- training projects implemented in 5 languages across EMEA region and North America
- increased reach and brand recognition in assigned regions
- increased collaboration between SMART and SMART Certified Training Centers
- new training materials created in local languages - better support for local markets
- delivered training: sales, technical, product use - both online and offline
- trained more than 100 people in 7+ countries (eg. United Arab Emirates, Kingdom of Saudi Arabia, Russia, Germany...) to SMART Channel (Distributors and Resellers) in 3 languages (English, Polish, French)
- trained more than 400 people online (SMART Channel)
- provided consulting on SMART solutions
- designed training materials
- provided knowledge transfer between SMART HQ (Canada) and EMEA teams (technical support, distributor support, training)
Coach / Consultant (contractor) PriorityCoaching 2008-2012
- actively participated in national and international scientific conferences
- published 5 articles
- taught the following subjects: IT in management, Databases, Webdesign, Programming, CRM, CMS, etc.
- managed University IT projects (biggest team managed: 3)
- led online and offline marketing activities
- led public relations activities
achievements:
- honor awards in PR competition in 3 categories: Efficiency, PR Online, Social campaign
- advised on IT solutions
- delivered training to University staff
- prepared requests for tenders
- provided level 2 and 3 technical support
- supported University Network Administrator in his tasks
MSc, Computer Science and Econometrics 1999 - 2004 University of Gdansk, Management Faculty, Poland • First 2 years of general management knowledge subjects: Management, Organization, Marketing, Finance, Accounting, Law, Economy, Math, Statistics, Operational Research, etc. • Specialization subjects: Databases, Programming, Econometrics, Networks, Software Engineering, Management Information Systems, System analysis and design, etc.