ICT Support
Harley's Limited
Total des années d'expérience :11 years, 4 Mois
•Provide a first point of contact for ICT users to log support request and faults, and directly resolving them
•To assist the ICT team in ensuring that faults, issues and breakdowns for ICT hardware and software are rectified. Making recommendations where appropriate.
•Monitor the organization’s system backup
•Ensure that allowed users can be able to access the internet
•Respond to program error messages by finding and correcting problems
• In charge of the company’s branch support through visiting the branches and remotely i.e. Kisumu and Mombasa branch in Kenya
• Involved in new project implementation together with the ICT Team
•Resolve problems and issues via telephone, remotely or providing clarifications by e-mail
•Maintain an inventory of all hardware and software including administration of software licensing
•Monitor usage of systems to ensure appropriate use and security is adhered to
•Maintain and upgrade hardware, software
•Join users to the domain, analyze and solve domain related issues
•Perform system backups and restore for Sage X3
•Create new employees, activate created new items, update new product prices in Sage X3
•Installation of Sage X3 on user machine
•Perform Windows server 2008 r2 backup
•Provide end-user support
•Run daily backup for user files from the file server
•Email configuration, backup and maintenance
•Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use through the Active directory server
•Setting up of desktop computers, laptops, and printers for users
•Conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
•Refer major problems or defective products to vendors/technicians
•Performing preventive maintenance on desktop computers, laptops, and printers
•Procurement of IT equipments
•Provide general administrative support to the ICT team
•Assist the ICT team in maintaining appropriate documentation
-Performing preventive maintenance on desktop computers, monitors, mouse, keyboard, laptops, printers, scanners
-Installing new printers, connecting users to one printer, sharing printers on the network, testing printers
-Installing applications and system software’s for example Microsoft office 2010, windows operating systems, Antiviruses
-Formatting hard disks, partitioning hard disks, backing up of data in hard disks, running the latest antivirus
-Troubleshooting desktop computers and laptops for example problem of power supply unit, fan, low memory, and network problem
-Replacement of R.A.Ms and failing hard disks for desktop computers
-Providing end user support to fellow workmates and the students
-Asset management of the company
-Check internet connections on desktop computers and laptops
-Connect users on the network
-Troubleshoot and Diagnose network problems
Worked at Amadeus as an IT specialist, Provided IT related support relating to administration and maintenance of hardware and software related issues at various Amadeus client premises
Support and execute Amadeus product roll-out at various client premises
Provide timely and result oriented responses to client issues
Worked at ICN Toshiba as Client Database Assistant and Updating the Website as part of my internship for 3 months